Head of Service Operations

Adrianne's Housekeeping, Inc.•Redmond, WA

20d•$90,000 - $110,000•Onsite

About The Position

We’re a fast-growing residential cleaning company with a strong brand and a loyal customer base. As we scale, we are intentionally building disciplined, professional frontline operations that deliver consistent service, develop people, and reflect pride in the work. This role exists to lead our housekeeping operation with visibility, judgment, and accountability. It is a senior, hands-on leadership position for someone who is comfortable in both the office and the field, engaging directly with customers and employees, and setting the tone for daily execution.

Requirements

3–5+ years leading frontline, hospitality, retail, or service teams.
Experience managing supervisors and hourly employees.
Demonstrated experience building operational systems, processes, or programs from the ground up, not just executing within existing ones.
This role involves daily supervision, performance management, and safety communication with both English- and Spanish-speaking employees. Direct bilingual communication and cultural fluency are essential to performing the job effectively.

Nice To Haves

Have served as a Head of Housekeeping, Housekeeping Manager, or Assistant GM.
Have managed 40+ hourly employees with layered supervision.
Have improved quality scores, attendance, or employee retention.
Have experience in hotels, resorts, retail stores, or multi-unit service operations.
Are known as a fair, visible, and respected leader.

Responsibilities

Lead daily execution of residential cleaning services.
Manage and develop supervisory employees including field managers, supervisors, and team leaders.
Open and close operations to ensure readiness.
Address service failures professionally and decisively.
Enforce attendance, safety, and quality standards consistently.
Maintain clear, professional communication within a bilingual workforce.
Track and report key metrics (attendance, quality, re-cleans, turnover).
Own scheduling and customer service to ensure smooth operations.
Set the tone for accountability, professionalism, and pride.
Develop and execute a comprehensive people plan to include recruiting, training, and coaching frontline staff.
Develop and implement a structured leadership development program to ensure a reliable source of future leaders within the operations team.
Develop and implement a robust quality control program, and work with field teams as necessary to ensure quality standards are consistently achieved.