Head of Service Operations - Business Area Europe-APMEA

Electrolux Group • Stockholm, ME

17d

About The Position

The Service Operations business is a strategic touchpoint where we put our consumers in the centre, here constant innovation takes place. Your goal as Head of Service Operations is to ensure a continuous excellent performance of our Local Service Operations Teams to deliver an outstanding consumer experience which drives brand loyalty and ensure a stable sales performance and profitable growth through our operations. As Head of Service Operations, you are responsible for operational effectiveness within our field operations across the BA, and to meet sales targets for our aftermarket solutions. In this position, you will be part of the “Peace of Mind” Leadership team in Business Area Europe APMEA. You will lead two teams. One functional team of regional/ local Field Operations Managers in each of our 9 Commercial Areas. You will also lead a central service operations team of 3 managers. As Head of Service Operations, you provide operational and strategic direction for service operation teams to constantly deliver on our Consumer Experience, Sales, Cost management and Employee engagement results.

Requirements

• Graduate in Economics, Business Administration or equivalent.
• Solid experience from service operations management with great results to show. Both from an operational excellence standpoint and from a sales perspective.
• Great operational skillset and strategic capabilities.
• Experience from field operations – large scope, and experience from hybrid models, working with third party suppliers (ISP).
• Great business acumen and analytical skills.
• Leadership experience.

Responsibilities

• Lead our central service operations team and our local service operations managers.
• Initiate and follow through on action plans per Commercial Area. Focus on organization, processes tools, capability development and governance model with budget responsibility on sales results and profitability of our service operations activities.
• Set up and drive continuous improvement projects within service operations.
• Establish and improve ways of working, share best case practices and implement.
• Ad hoc project management.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Number of Employees: 5,001-10,000 employees