Head of Sales Operations

The Pack Labs • Santa Fe Springs, CA

17d • $130,000 - $150,000

About The Position

The Pack Labs is redefining the future of hemp-derived products with groundbreaking innovation and an unwavering commitment to excellence. Our mission is simple yet bold: to create exceptional, forward-thinking products that elevate the way people experience hemp-derived cannabinoids. At the heart of our work is a passion for quality and creativity. Every product we develop is designed to set a new benchmark in the industry, combining cutting-edge innovation with an unparalleled focus on the consumer experience. From formulation to production, we push boundaries to deliver products that are as effective as they are enjoyable. Our in-house brands, Delta Munchies and Imperial Extraction, showcase our drive for innovation. Delta Munchies transforms the hemp-derived cannabinoid experience with products that are as fun as they are revolutionary, while Imperial Extraction raises the bar with premium extracts that exemplify superior quality and craftsmanship. At The Pack Labs, we don’t just make products- we build scalable commercial engines. With aggressive growth targets and expanding market presence, execution excellence is critical to our next phase of growth. We are seeking a Head of Sales Operations to own and enforce execution across our sales organization. This role ensures strategy and training translate into clear processes, disciplined systems, and consistent day-to-day execution. This is a senior, data-driven, hands-on role for someone who has built and scaled sales systems from scratch in fast-growing environments and brings deep systems fluency and operational rigor. Success is measured by adoption, forecasting accuracy, and predictable results- not decks or theory. This is an execution-first role, not a strategy or advisory position. The expectation is hands-on ownership and follow-through that drives real, day-to-day change.

Requirements

• 7+ years of experience in sales leadership roles with direct ownership of execution, including Sales Operations, Commercial Operations, Revenue Operations, or similar functions.
• Track record of building, repairing, and scaling sales execution in high-growth, operationally complex environments.
• Deep proficiency with HubSpot CRM, including hands-on implementation, workflow design, reporting, and enforcement.
• Strong understanding of B2B sales processes, forecasting, pipeline management, and promotion mechanics.
• Comfortable holding sales leadership and reps accountable to process and standards.
• Highly organized, detail-oriented, and biased toward action over analysis.
• Executive-level communication skills with the ability to push back when needed.

Nice To Haves

• Experience in regulated industries, such as hemp-derived cannabinoids, vape, functional mushrooms, CBD, THC beverages, or nutraceuticals.
• Hubspot Guru!

Responsibilities

• Own and enforce CRM (HubSpot) usage across the sales organization, including deal stages, activity logging, promotion tracking, forecasting accuracy, and data hygiene.
• Translate sales strategy, training, and initiatives into enforceable workflows, required fields, and operating cadences within HubSpot.
• Establish non-negotiable execution standards and escalate non-compliance when fundamentals are not followed.
• Own sales forecasting, pipeline health, and revenue predictability across accounts, reps, and regions.
• Build and maintain execution-focused dashboards that reflect reality (not vanity metrics).
• Conduct weekly pipeline audits and execution reviews with Sales Leadership.
• Surface risks early and recommend corrective action.
• Evaluate sales readiness before new programs, promotions, or initiatives launch.
• Define go / no-go criteria based on systems readiness, operational capacity, and execution risk.
• Pause, redesign, or kill initiatives that cannot be executed cleanly.
• Partner with Sales, Marketing, Operations, and Finance to ensure commercial plans are executable end-to-end.
• Align forecasting with inventory availability, margin targets, and cash flow realities.
• Ensure marketing programs and promotions are operationally supported by sales systems.
• Create and maintain sales playbooks, operating standards, and execution checklists.
• Ensure training translates into required behaviors and system usage.
• Prepare the organization for scale by hardening fundamentals before layering complexity.

Benefits

• Competitive salary rage $200,000+ OTE | Base salary: $130,000–$150,000 + On Target Earning
• Full Benefits: Medical, Dental, Vision, and 401(k)
• Generous vacation policy/ Paid Time Off
• Flexible work environment​​​​​! - with travel to trade shows, key markets, and team on-sites

What This Job Offers

• Job Type: Full-time
• Career Level: Executive
• Education Level: No Education Listed