Head of Fulfillment Operations

Weezie•Austell, GA

16d

About The Position

Weezie is seeking a Head of Fulfillment Operations to lead and scale our growing in-house fulfillment and customization center. This role is responsible for the end-to-end flow of order execution and customization across multiple sales channels. This is a hands-on leadership role that combines daily production oversight and process optimization with a growth-oriented mindset. You'll manage a growing team across fulfillment, customization, and non-DTC operations, supported by dedicated supervisors, specialists, and leads. You’ll play a key role in scaling growing channels and emerging programs like corporate gifting and custom logo execution. This is a cross-functional role with high visibility across the organization that requires strong teamwork and communication skills. You’ll report to the Director of Operations. Your focus: deliver measurable results, innovate and scale our systems and capabilities, set and uphold high operational standards, develop and enable your team, and continually improve throughput, quality, and customer experience.

Requirements

6+ years in operations, fulfillment, or supply chain leadership roles, including 3+ years managing teams or cross-functional business processes
You can build trust, hold a high bar, and develop others in a fast-paced environment, with accountability and communication at the core of your leadership style
Proficient using Excel/Google Sheets and performance dashboards to make decisions; able to identify patterns, measure impact, and drive improvements
You’re not afraid to get into the weeds when needed, and you take ownership of the outcomes
You understand systems, workflows, and dependencies - and enjoy making them better. Organization and prioritization are hallmarks of your approach
You are comfortable learning and implementing new tools, including warehouse systems and AI/automation solutions
You take pride in the result and care about our impact on customers

Responsibilities

Oversee and optimize all fulfillment functions, including order management, picking, customization, packing, shipping, and returns, with quality-control throughout
Own and improve performance KPIs, including Throughput vs Plan, On-Time Shipping %, and functional productivity metrics
Lead regular throughput planning and operational readiness across all fulfillment functions
Ensure SOP compliance, workforce coverage, and quality across all departments
Manage, develop, and hold accountable a team of Supervisors, Specialists, and Leads
Translate business goals into daily and weekly operating plans with clear performance expectations
Champion continuous improvement using data and observation to identify gaps and through structured problem-solving, collaboration, and clear communication across individuals and teams
Build and optimize a team to meet the current and future demands of the business, with a focus on data-driven labor planning, hiring, staffing, scheduling, skill and competency development
Own strategic automation, system implementation, and long-term capacity expansion projects
Work with partners across the organization to evaluate feasibility of new product categories and customizations, and improved programs and customer experiences
Build scalable systems to support growth in volume, complexity, and product offering
Leverage AI/LLM tools to improve reporting, productivity, SOPs, and decision-making
Oversee the optimization of back-end customization tools, automation, product testing, machine maintenance, and non-D2C end-to-end processes
Support custom logo programs, wholesale fulfillment, and corporate gifting workflows