Head of Revenue Cycle Management

Big Leap Health•New York City, NY

2d•$150,000 - $180,000•Remote

About The Position

We are seeking a dynamic Revenue Cycle Management (RCM) Lead to transform our RCM function and drive significant improvements in our coding, billing, collections and denial management processes. This is a high-impact role where you'll build scalable systems from the ground up, leverage data-driven insights to optimize our billing processes, and play a critical role in our company's growth trajectory. We prefer New York City based candidates where we have a thriving office, but we are open to remote work for the right candidate. Eligible for relocation assistance.

Requirements

6+ years of experience, including 2+ years of hands-on Revenue Cycle Management experience at a venture backed startup
Proven track record of building revenue cycle functions from minimal infrastructure into best-in-class systems at a high-growth company
Deep attention to detail and orientation towards process development - you know that nailing the details is critical in revenue cycle management, and only with excellent process and documentation can scale be achieved
Exposure to complex payer environments, including Medicaid, Medicare Advantage, and commercial ASO groups
Bias towards technology - you have experience with, and enjoy, rolling out and optimizing new technologies to enhance the effectiveness of your team

Responsibilities

Own and transform our RCM lifecycle including coding, billing, collections, and denials — for a growing network of outpatient practices offering innovative mental health treatments. You, your team, and any vendors you engage will be wholly responsible for end to end performance
Drive process optimization: Reduce unnecessary iterations in the billing process by quickly identifying root causes of denials and implementing pattern recognition solutions
Identify & resolve obstacles to reimbursement proactively and maintain industry-leading claim payment rates
Translate confusing and technical revenue cycle concepts into actionable and understandable guidance for our partners
Scale our market-leading RCM performance while maintaining our core RCM KPIs like clean claim rate, days to pay, net collections, and others
Collaborate with the Product team to optimize our tooling and inform selection of critical vendors enabling all stages of the revenue cycle, leveraging new AI technologies where possible