Head of Revenue and Billing Operations

Apartment List

About The Position

Apartment List is looking for a Head of Revenue and Billing Operations to lead our quote-to-cash organization. Reporting to the CFO, this role will be responsible for designing and scaling the operational backbone of the business, ensuring contracts, pricing, billing, revenue recognition, and collections operate with high accuracy and efficiency as the company grows. This leader will work at the intersection of Finance, Sales, Partner Success, Revenue Analytics, and Engineering to ensure our systems and processes are built for scale. The role will oversee: Quote-to-Cash systems and process architecture Salesforce and NetSuite systems administration Pricing and deal desk operations Billing and collections workflows Revenue analytics and lease attribution processes This position requires a rare combination of financial leadership, systems architecture expertise, and operational transformation capability. The ideal candidate is equally comfortable establishing and enforcing operating policies, redesigning systems and workflows, improving contracting, billing and collections strategy, and implementing scalable systems and modern AI tools that support a scaling marketplace business. This is a hands-on leadership role. The right candidate thrives in complex environments, diagnosing operational bottlenecks and designing scalable solutions that align Sales, Finance, and Operations.

Requirements

10+ years leading finance operations, revenue operations, or accounting and AR functions in high-growth technology companies
Deep experience architecting Quote-to-Cash systems and workflows using Salesforce and NetSuite
Expertise designing pricing and contracting governance, deal desk approvals, billing automation, and collections workflows
Experience supporting complex pricing models including performance-based pricing, subscription models, and hybrid revenue structures
Strong understanding of data flow between CRM, billing systems, revenue recognition, and financial systems
Experience with systems such as: Salesforce NetSuite Verspay, Tesorio or similar billing and collections platforms BI platforms such as Looker Proprietary revenue attribution platforms
Experience supporting marketplaces or two-sided platforms strongly preferred.
Proven ability to drive cross-functional operational transformations
Experience aligning Sales, Finance, and Operations teams around shared processes and metrics
Strong executive communication skills with the ability to influence senior stakeholders
Experience hiring, mentoring, and developing high-performing finance and operations teams
Ability to balance strategic planning with hands-on execution
Bachelor’s degree in Accounting, Finance, or Business required
CPA and/or Big Four experience preferred
Strong knowledge of US GAAP revenue recognition principles
Experience managing month-end close, financial reporting, and audits
Familiarity with internal controls frameworks and future SOX readiness

Responsibilities

Own the end-to-end quote-to-cash lifecycle, from contract creation through billing, revenue recognition, and collections.
Redesigning the Opportunity-to-Cash operating model across Sales, Finance, and Operations
Establishing governance for pricing approvals, contract configuration, and deal desk review
Ensuring data integrity across Salesforce, revenue recognition and billing systems, and NetSuite
Designing scalable processes to support new product offerings
Implementing controls that prevent duplicate billing, incorrect pricing, or revenue attribution errors
Establish formal pricing governance processes for all sales contracts
Lead the design of scalable deal desk workflows and contract validation procedures
Ensure Salesforce pricing and contracts terms rules and approvals reflect company policy
Implement automated validation checks to prevent contract errors before downstream systems are triggered
Architect the company’s Quote-to-Cash technology ecosystem including: Salesforce configuration and governance NetSuite invoicing integration Internally developed lease attribution system Billing and collections platforms Customer reporting and dispute resolution infrastructure
Reducing manual workflows and reconciliation requirements
Ensuring systems integration supports evolving pricing models
Implementing automation and AI-driven validation for contract data integrity
Driving improvements in data visibility for Sales, Finance, and Partner Success teams
Partner with Revenue Analytics and Data teams to ensure accurate revenue capture and attribution.
Oversight of lease attribution systems used to determine revenue earned
Ensuring accurate pricing and contract data flows into revenue calculation systems
Improving transparency into lease attribution and partner reporting
Reducing revenue leakage caused by system mismatches
Oversee billing and collections infrastructure to improve cash conversion and partner experience.
Implementing scalable invoicing processes for both property management companies and individual communities
Improving AR case management and dispute resolution workflows
Establishing escalation processes for overdue balances
Aligning Finance and GTM teams on collections strategy and partner communication
Work closely with Sales and Partner Success leadership to improve partner experience while protecting revenue integrity.
Ensuring operational processes support partner success without compromising financial controls
Establishing clear ownership boundaries between Account Management and Accounts Receivable teams
Designing escalation workflows for billing disputes and overdue balances
Improving system visibility for GTM teams to understand partner financial status
Design and implement controls to mitigate operational and financial risks across the quote-to-cash lifecycle.
Identifying systemic risks across Salesforce, billing systems, and financial reporting
Implementing preventative controls that reduce billing errors and revenue leakage
Supporting development of a SOX-ready internal control environment
Build and lead a high-performing team spanning Accounts Receivable, Revenue Operations, and Financial Systems.
Recruiting and developing leaders across revenue operations, billing, and accounting
Building scalable team structures as the company grows
Establishing a culture of process discipline, accountability, and operational excellence