Head of Practice Operations

RMW Accounting•Miami, FL

14d•Remote

About The Position

RMW Accounting is a fast-growing, private equity–backed accounting firm with a presence spanning 16 offices across more than 10 states and plans to grow to 40+ offices in the next 5 years. The firm combines national reach with a client-centered approach, offering comprehensive accounting, tax, and financial services that extend far beyond compliance. With a team of experienced CPAs and advisors, RMW emphasizes personalized guidance, helping clients meet their goals and plan with confidence while preserving the strong relationships that define its culture. We’re a values-driven company, and our values guide everything we do: Client Service Excellence: We are dedicated to delivering exceptional, personalized service built on a deep understanding of each client’s unique goals. By focusing on long-term relationships, proactive support, and attention to detail, we help clients succeed with confidence. Integrity: Integrity is the cornerstone of everything we do. We uphold the highest ethical standards in all our business practices, always acting with transparency, honesty, and a strong sense of responsibility to our clients, colleagues, and partners. Collaborative Culture: We believe in fostering a collaborative and inclusive work culture where every team member is valued and supported. Our success is driven by mutual respect, open communication, and a shared commitment to achieving our common goals, ensuring that everyone thrives together. Community Commitment: We take pride in being deeply connected to the communities we serve, understanding their unique needs, and providing valuable support. Our local offices engage with and contribute to their communities, strengthening relationships and making a positive impact wherever we operate. If these resonate with you, you’ll feel at home at RMW. Why This Role Matters RMW is growing rapidly, and with growth comes the need to deliver consistently excellent service, leverage our subject matter expertise at scale, and ensure our offices operate as one unified firm. The Head of Practice Operations is the leader who will architect and implement the processes and systems to drive quality and efficiency. This role bridges a foundational understanding of the tax and accounting services provisioned by a public accounting firm, practice management, and systems strategy to ensure that our professionals are supported with the right frameworks, tools, and insights to succeed. Reporting to the President, the Head of Practice Operations partners with office leaders on driving revenue and profit growth by delivering excellent service cost effectively at scale, focusing on levers such as production management (staff utilization and productivity, and technology), technical quality, pricing and practice development, leveraging practice management tools and platforms for insights and execution. The Head of Practice Operations is the subject matter expert who understands how a CPA firm should operate at its best and ensures that our processes, systems, and people align to deliver that standard across every office.

Requirements

10+ years in public accounting with 5+ years in a role directly responsible for firm operations (e.g. Director of Operations) or management (e.g. former firm owner or leader); experience in a high growth, multi-office environment strongly preferred
Current or inactive CPA or EA (enrolled agent) preferred; 3+ years as a tax practitioner strongly preferred
Demonstrated ability to connect domain knowledge with business strategy in a fast-growing firm
Proven track record of leveraging technology to drive actionable insights and productivity
Skilled at analyzing utilization and practice metrics and presenting insights that inform firm strategy
Experienced in leading professional development, training programs, and mentoring staff
Collaborative and influential, with the ability to build trust across multiple offices and leadership levels
Experience evaluating, contracting and managing outsourced resources (e.g. offshore)
Hands-on and entrepreneurial, with the drive to build scalable systems and frameworks and quickly turn ideas into actions and results
Experience navigating operational transitions related to firm acquisitions, book of business acquisitions and partner retirements / successions
Training in and experience successfully implementing process improvement methodologies such as Lean, Six Sigma, or Kaizen, preferred

Nice To Haves

Current or inactive CPA or EA (enrolled agent) preferred; 3+ years as a tax practitioner strongly preferred
Experience in a high growth, multi-office environment strongly preferred
Training in and experience successfully implementing process improvement methodologies such as Lean, Six Sigma, or Kaizen, preferred

Responsibilities

Define and maintain firmwide frameworks for practice management, including developing service offerings, pricing strategy and implementation, staffing models, project management and client service standards
Partner with office leaders to ensure consistent technical quality and efficient, scalable client service delivery across offices
Coordinate staffing, including internal and external resources, across offices to optimize utilization
Develop and monitor KPIs to provide leadership with visibility into practice performance
Serve as the business strategist for office-level technology including practice management and CRM platforms (e.g., Canopy or Karbon Software) as well as point solutions (e.g. SafeSend, SurePrep, TaxGPT), ensuring our technology enhances productivity and collaboration
Drive firmwide adoption and effective use of practice management tools by embedding them into daily processes and accountability structures
Produce dashboards and insights on utilization, productivity, and client service trends, identifying opportunities for growth and efficiency
Craft and implement training programs (in partnership with People team) to advance technical excellence and consistency across offices
Mentor professionals and office leaders, ensuring alignment of technical skills, client service, and system usage
Act as a trusted advisor to the President and office leaders on how practice management and subject matter expertise drive the firm’s growth