Head of Operations

Target RWE•Research Triangle Park, NC

7d•Hybrid

About The Position

NoviSci, a division of Target RWE, is a data science organization with a dual mission: Developing best-in-class software to support the generation of RWE and Executing high-impact, tech-enabled scientific consulting and research. Overview We are currently seeking a Head of Operations who will oversee all internal operations and ensure company-wide compliance. This role is responsible for providing the scalable, foundational support systems that enable the Science and Product divisions to execute their work efficiently and with regulatory rigor.

Requirements

8+ years of experience in operations management, preferably in a tech, biotech, or scientific consulting environment
Demonstrated experience in scaling operations through replicable, consistent processes and technology
Experience with project management
Strong, hands-on experience managing finance and HR functions
Experience managing quality or compliance functions, particularly in a regulated environment (e.g., healthcare, pharma)
Demonstrated ability to develop, implement, and scale cross-functional business processes
Evidence of executive-level engagement and strategic planning
Track record of hiring, mentoring, and leading teams, including managing other managers

Nice To Haves

Direct experience with 21 CFR Part 11 and GxP standards
Experience in a dual-mission organization (e.g., software/SaaS and professional services)
Familiarity with data science, RWE, or clinical research environments

Responsibilities

In collaboration with the President and the leadership team, define the company's overall strategy and execution plan
Convert strategy into clear operational priorities, KPIs, and dashboards
Lead and manage all internal business operations, overseeing/managing shared services for finance, HR, and legal support
Develop, implement, and manage scalable, efficient, and compliant processes for the company
Provide the foundational support systems for project management and company-wide compliance
Lead annual and quarterly planning processes
Work closely with the finance team on budgeting, forecasting, and resource allocation
Track operational KPIs and drive performance improvements
Optimize unit economics, margins, efficiency, and throughput
Identify bottlenecks and build repeatable, scalable processes
Partner with Science and Product leadership to ensure operational processes
Support agile research and software development
Oversee the quality and compliance work to ensure all company outputs meet "regulatory-grade" standards, including 21 CFR Part 11
Ensure the Quality and Compliance function serves its crucial, independent mandate to audit and support both the Science division (analysis validation, reproducibility) and the Product division (software validation, audit trails)
Manage the quality and compliance work
Serve as the interim Functional Lead for all Project Managers
Foster a culture of efficiency, compliance, and cross-functional support