Head of Payment Operations

Patreon•San Francisco, CA

38d•Hybrid

About The Position

Patreon is a media and community platform where over 300,000 creators give their biggest fans access to exclusive work and experiences. We offer creators a variety of ways to engage with their fans and build a lasting business including: paid memberships, free memberships, community chats, live video, and selling to fans directly with one-time purchases. Ultimately our goal is simple: fund the creative class. And we're leaders in that space, with: $10 billion+ generated by creators since Patreon's inception 100 million+ free memberships for fans who may not be ready to pay just yet, and 25 million+ paid memberships on Patreon today. We're continuing to invest heavily in building the best creator platform with the best team in the creator economy and are looking for a Head of Payment Operations to support our mission. This role is based in New York or San Francisco and open to those who are able to be in-office 2 days per week on a hybrid work model. About the Team The Payments & Risk team owns capabilities to move money from fans to creators and from creators to the outside world, and is also responsible for controls and services required to run a compliant, safe and fraud-free merchant platform. About the Role As Patreon's Head of Payment Operations, you will own all of our payment partner relationships, maintaining and expanding them as necessary to support our payments strategy and product roadmap.

Requirements

8+ years of experience in global payment processing, including:
Deep understanding of pay-ins on merchant platforms
Deep understanding of the payment processing partner landscape
Ability to successfully negotiate complex payment partner agreements
Experience with payments optimization (e.g., maximizing auth rates, minimizing costs)
Deep understanding of analytics and reporting for payments
Strong leadership, exceptional decision-making skills, and project management skills, including the ability to manage multiple projects simultaneously and influence a diverse team of stakeholders
Ability to work directly with engineers and product managers to develop use cases, build inspiring narratives, and evaluate short-term versus long-term trade-offs
Comfort working in ambiguity while making efficient use of resources
Strong data and financial analysis skills
Concise communication

Nice To Haves

Payouts experience preferred

Responsibilities

Build and maintain relationships with our payment partners to accelerate Patreon's growth, minimize costs, manage risks, and maintain best practices.
Work closely with our product development teams to refine our payments strategy and help build our payments roadmap.
Champion our fans and creators by working with internal teams to bring reliable and delightful payments experiences to fans and creators at scale.