Head of Partnerships

Pivotal Health•San Francisco, CA

26d

About The Position

Pivotal Health is the leading technology platform that helps healthcare providers get paid fairly in an increasingly complex reimbursement landscape. Today, many providers face persistent underpayment from health insurance companies, despite delivering high-quality care. While processes like IDR (Independent Dispute Resolution) were designed to promote fairness, they’re often administrative-heavy, time-consuming, and difficult to navigate without the right tools. Pivotal Health combines software, data, and service into a seamlessly integrated, AI-driven platform that simplifies these complex reimbursement workflows. We help providers efficiently dispute underpaid claims, reduce administrative burden, and recover the reimbursement they’re entitled to; without adding more work to already stretched teams. Our full-service IDR solution is just the starting point. We’re building solutions that enable providers to operate with clarity, control, and confidence across the reimbursement journey. Partnerships have been foundational to Pivotal's growth. Today, a significant part of our deals come through partners, particularly Revenue Cycle Management (RCM) organizations. As we enter our next phase of growth, we’re investing in our first dedicated Head of Partnerships to systematize, scale, and expand this proven channel — turning relationships into a repeatable, measurable revenue engine. As Head of Partnerships, you’ll own Pivotal's partnerships strategy end to end. Reporting into Revenue leadership and working closely with the founders, you’ll take over day-to-day ownership of existing partner relationships while identifying, structuring, and launching new partnerships that expand our market reach. This is a builder role with real revenue impact. You’ll define how we source, structure, activate, and optimize partnerships — creating the programs, metrics, and operating cadence needed to drive consistent pipeline and closed revenue. If you thrive in ambiguity, love relationship-driven growth, and want to build a high-leverage revenue motion from the ground up, this role offers outsized ownership and influence.

Requirements

7+ years of experience building, owning, and scaling partnerships that directly drive revenue.
Proven track record of sourcing, structuring, and closing partnerships in healthcare, healthcare technology, or adjacent B2B SaaS environments.
Experience taking a founder-led or ad hoc partnerships motion and turning it into a scalable, repeatable program.
Strong business and financial acumen, with the ability to evaluate partner ROI and optimize deal structures.
Comfortable operating at both a strategic and executional level — setting direction while staying close to deals.
Experience using CRM tools (HubSpot preferred) to manage pipeline, attribution, and partner performance.

Nice To Haves

Existing relationships with Revenue Cycle Management, practice management, or healthcare organizations.
Experience in early-stage or high-growth startups.
Familiarity with healthcare reimbursement, payor-provider dynamics, or adjacent healthcare tech.

Responsibilities

Own & Optimize Existing Partnerships
Take ownership of Radix’s current partner ecosystem, including RCM and practice management partners.
Strengthen relationships, clarify value propositions, and ensure partners are set up to generate consistent, high-quality leads.
Ensure we are fully capitalizing on existing partnerships and market presence.
Build a Repeatable Partnerships Motion
Design and launch Pivotal's first formal partnership program, including deal structures, enablement, incentives, and operating cadence.
Establish clear goals, KPIs, and ROI measurement for partner-sourced pipeline and revenue.
Create repeatable processes for onboarding, activating, and optimizing partners.
Drive Market Expansion
Identify, prioritize, and pursue new strategic partnerships aligned to Pivotal's growth goals and target markets.
Own the full lifecycle of new partnerships — sourcing, pitching, negotiation, contracting, and launch.
Expand Pivotal's reach by penetrating new provider networks through high-leverage channel relationships.
Revenue & Pipeline Accountability
Own partner-sourced lead generation targets and revenue contribution.
Collaborate with Sales to ensure smooth handoffs, strong win rates, and closed-loop feedback.
Track deal flow, pipeline, and conversion rates in CRM (HubSpot preferred).
Cross-Functional Collaboration & Enablement
Partner with Marketing on webinars, co-marketing initiatives, and partner-driven demand generation.
Work closely with Sales, RevOps, and Leadership to align strategy, execution, and reporting.
Act as the internal voice of partnerships — clearly communicating performance, gaps, and opportunities.