Head of Partnerships (NORAM)

Triptease

2d•$120,000•Remote

About The Position

We’re looking for a Partner Success Manager, someone who lives at the intersection of relationships, revenue, and product excellence. You’ll help us take our reseller partners from “signed” to “successful,” ensuring they are enabled, equipped, and empowered to drive repeated revenue growth for both themselves and Triptease. You’ll be the face of Triptease for partners post-contract, the reason they grow their business with us, and the engine that ensures partner revenue scales sustainably. This isn’t just a support job. It’s a revenue-driving, partner-shaping, growth-defining role at the heart of our business. This role requires you to be a true people manager, as you will interact with Sales, Events, Product, CS and of course Partners from all over the world. If you’re passionate about helping partners succeed and scaling meaningful relationships that unlock value, we want to hear from you.

Requirements

5+ years in partnerships, account management, customer success, or channel growth roles
Strong communicator, able to tell the story behind the data
Able to balance structured operational work with creative problem solving
Comfortable managing multiple stakeholders and priorities
Analytical thinker, comfortable looking at revenue, churn, and growth metrics
Familiarity with tools like Salesforce, Looker, Notion

Nice To Haves

SaaS experience, preferably in travel tech or multi-product ecosystems
Experience working with partner programs, reseller channels, or GTM ecosystems

Responsibilities

Reseller acquisition, onboarding & enablement
Prospect and close contracts with new reseller partners
Own the end-to-end onboarding experience for new reseller partners
Deliver training, playbooks, and enablement content that sets partners up for success
Serve as their go-to resource for product, process, and performance questions
Partner Relation Management
Build trusted, proactive relationships with partners
Drive regular performance reviews and health calls
Surface opportunities to increase partner-led revenue
Act early on churn signals and provide recovery plans
Drive Reseller Partner Revenue performance
Track partner performance against KPIs like Net New MRR, activation velocity, and churn
Coordinate with internal teams to unblock partners
Partner with Sales to expand revenue within existing contracts
Support Referral Program & Partner Events
Work closely with Sales & Events to activate referral partners
Support partner-led events and track engagement and follow-ups
Ensure proper lead tagging and attribution
Strategic Partner Support
Collaborate with Product on partner-related integrations and features
Provide insights and feedback from partners to influence product direction
Help translate partner needs into commercial outcomes