Head of OSS BSS Core Commerce

Ericsson • Plano, TX

5d

About The Position

As the company that created the mobile world, Ericsson continues to shape the future of connectivity and digital business. We are looking for a Head of OSS/BSS Core Commerce, a senior leadership role responsible for defining and driving the strategy, growth, delivery, and people agenda for Ericsson’s Core Commerce portfolio across strategic customers and accounts.
This role plays a critical part in helping Communication Service Providers (CSPs) monetize differentiated connectivity, unlock ecosystem-driven revenue, accelerate offer creation, and deliver personalized, zero touch digital journeys across channels.
The Head of OSS/BSS Core Commerce owns end to end accountability for strategy, sales, delivery, and portfolio execution of Ericsson’s Core Commerce solutions. The role bridges business strategy, product innovation, and execution, enabling CSPs to launch new business models, improve customer experience, and achieve operational efficiency at scale.

Requirements

• Bachelor’s or master’s degree in engineering, Computer Science, or a related field.
• 10+ years of experience in Core Commerce, Digital Experience, CPQ, monetization platforms, and other adjacent OSS/BSS domains.
• Proven leadership experience managing senior, cross functional teams in a complex matrix organization.
• Strong understanding of CSP monetization, digital journeys, ecosystem business models, and competitive market dynamics.
• Demonstrated ability to operate at C level, influencing customer strategy and leading executive discussions.
• Strong commercial acumen with experience in large, complex deals and value based selling.
• Experience with AI driven, catalog centric, and automation led delivery models.
• Excellent communication, stakeholder management, and negotiation skills.
• A collaborative, decisive leadership style with the ability to perform under pressure and manage complex escalations.

Responsibilities

• Own revenue growth, margin performance, and pipeline development for the Core Commerce portfolio across assigned strategic accounts.
• Define and execute the Core Commerce portfolio strategy within the market area, aligned with customer priorities, market demand, and Ericsson’s overall business objectives.
• Lead complex consultative selling, shaping customer vision around monetization, digital experience, CPQ, and ecosystem business models.
• Drive upsell and cross sell opportunities across Core Commerce, and Digital Experience domains, using catalog, order care and customer experience product and services portfolio.
• Partner with product and portfolio teams to influence roadmap prioritization, innovation themes, and differentiation.
• Lead end to end delivery accountability from presales through implementation and lifecycle management, ensuring scope, cost, quality, and schedule adherence.
• Ensure high customer satisfaction and retention through trusted executive level relationships and predictable delivery.
• Drive operational efficiency through catalog driven, zero touch order handling and automation led delivery models.
• Lead complex deal structuring and commercial negotiations, ensuring value creation for both customers and Ericsson.
• Serve as a senior people leader, managing and developing high performing teams of solution architects, delivery leads, and domain experts.
• Establish strong governance, transparency, and performance management through regular reporting, dashboards, and stakeholder communication.
• Leverage and contribute to global and regional best practices, delivery frameworks, and reusable assets.

Benefits

• The salary range for this position is dependent on various factors including, but not limited to, location, and the candidate’s combination of job-related knowledge, qualifications, skills, education, training, and experience.
• Short-Term Variable Compensation Plan: Your pay also includes the opportunity for an annual bonus. Actual bonus payouts are based on performance of the business against the unit’s objectives, individual performance, and the individual bonus target. Certain eligibility and pro-ration rules apply.
• Ericsson offers excellent health benefits including the choice of three medical plan options and a dental plan option that allow an employee to select the level of coverage that suits their needs. Employees will receive company credits in an amount equal to the cost that Ericsson pays toward the cost of their medical and dental premiums for themselves and eligible covered dependents.
• The Ericsson US 401(k) Plan offers an automatic 3% company contribution and Ericsson match $1 for every $1 you put into the 401(k) Plan on the first 3% of your eligible pay, plus 50 cents on every $1 on the next 2% of eligible pay. When you contribute at least 5% of eligible pay, you are receiving Ericsson’s full matching contributions of 4%. Matching and company automatic contributions stop when your total eligible pay for the year reaches the IRS limits. Employees will also receive company credits in an amount equal to the cost of basic life insurance and basic accidental death and dismemberment coverage, as well as short-term and long-term disability coverage. Employees also have the option to participate in Ericsson’s Stock Purchase Plan.
• New employees are provided a minimum of 15 days of accrued vacation, up to 3 personal days per year, 11 annual holidays, 8 hours of volunteer time, and 80 hours of sick time annually. Please note paid time off is pro-rated based on the employee’s start date. Furthermore, Ericsson provides up to 16 weeks of paid maternity leave and 6 weeks of parental or adoption leave at 100% of pay.
• Ericsson offers many other company-paid benefits such as financial wellness programs, educational assistance, matching gifts, and recognition programs.

What This Job Offers

• Job Type: Full-time
• Career Level: Executive
• Number of Employees: 5,001-10,000 employees