Head of Operations

IntusCare

25d•$180,000 - $200,000•Remote

About The Position

About IntusCare IntusCare is the only end-to-end ecosystem built specifically to help Programs of All-Inclusive Care for the Elderly (PACE) programs deliver exceptional care, strengthen financial performance, and stay compliant. IntusCare replaces outdated technology and manual workarounds with purpose-built solutions for care coordination, risk adjustment, population health, and utilization management. We empower teams to take control of their operations and improve outcomes for dual-eligible seniors- some of the most socially vulnerable and clinically complex individuals in the US healthcare system. Role Overview The Head of Operations will act as a trusted partner to the CEO and leadership team, ensuring alignment across the organization, driving execution on strategic priorities, and building scalable processes that enable growth. This role will serve as a bridge between vision and execution connecting dots across departments, fostering accountability, and optimizing operational infrastructure.

Requirements

10+ years of experience in Operations, Chief of Staff, Strategy, or Business Operations roles, ideally in a high-growth or startup environment (SaaS or healthcare setting preferred)
Proven experience partnering directly with CEOs or executive leadership teams.
Track record of building and scaling cross-functional processes
Experience driving change management, scaling organizational infrastructure, and improving operational efficiency.
Prior involvement in board prep, investor relations coordination, or executive-level communications strongly preferred.
Exceptional organizational and communication skills; ability to influence without authority
Strong analytical and systems-thinking approach; comfortable working with data and automation tools
Collaborative leader who thrives in fast-paced, mission-driven environments
High level of self-awareness and emotional intelligence.

Responsibilities

Serve as a strategic thought partner to the CEO to support decision-making, prioritization and strategic initiatives through data and insight collection, documentation, analysis, and modeling
Represent the CEO in internal meetings and decision-making forums, ensuring continuity of leadership and clarity of direction
Serve as an internal advisor and sounding board for functional leaders on process design and operational problem-solving
Coordinate board and investor materials with the CEO, CFO, EA, and Business Operations
Provide strategic oversight of People Operations, Talent Acquisition, and Business Operations, ensuring initiatives align to company priorities, key metrics, and consistently embed mission, vision, values in day-to-day operations
Partner with the Senior Director, People Operations, to ensure clarity and alignment between leadership and middle management
Develop, implement, and optimize alignment across departments by connecting dependencies, resolving bottlenecks, and driving cross-functional collaboration and operational consistency
Improve communication and alignment between leadership and middle management
Ensure the leadership team’s priorities, decisions, and tradeoffs are consistently understood across departments
Coordinate company-wide planning processes (operating metrics, annual planning, QBRs) in partnership with functional leaders
Partner with IT Manager to evaluate internal tools and workflows; drive improvements through process optimization and the adoption of automation
Partner with Finance and Talent Acquisition to support resource planning and budgeting processes
Build mechanisms to surface operational risks early, coordinate assignment of accountable owners, and ensure follow-through
Monitor KPIs and operational metrics to inform decision-making and identify areas for improvement
Evaluate and refine internal meetings to ensure the right forums exist for alignment, decision-making and cross-functional coordination