Head of Operations & Strategy - DevRel

PayPal•San Jose, CA

1d•Hybrid

About The Position

The PayPal Developer Relations (DevRel) team is transforming to meet developers where they are—delivering trusted best practices, documentation, training, and serving as the bridge between external developers and internal engineering teams. This role drives automation, tooling, and process improvements to achieve scale and efficiency goals. You'll develop internal systems, policies, and procedures while leading strategic initiatives, particularly AI investments for developers. The ideal candidate is a creative, strategic problem solver with strong interpersonal and business skills who can execute short, medium, and long-term plans. Reporting directly to the VP of Global Developer Relations, the Head of Operations & Strategy will collaborate across functions with senior leadership and executives to meet unit objectives. Success requires the ability to influence thinking, build consensus in sensitive situations, and create win-win outcomes. PayPal is committed to delivering the best experience for our global developers. Our team designs experiences, testing and tooling capabilities critical for our developers to build and go-live with PayPal’s product suite. PayPal has a network of 3+M developers globally that visit our portal annually. Additionally, we have >30M small businesses many of whom rely on developers to adopt tools to simplify their lives.

Requirements

Proven 12+ years in a similar leadership role within a technology-driven organization, demonstrating the ability to scale developer-focused initiatives.
Strong track record in building and nurturing partnerships with technology leaders in developer technologies, including cutting-edge work in areas like AI, APIs/SDKs, Crypto, and global Developer operations.
Deep knowledge and experience with the developer ecosystem, tools, and technologies, with a passion for open source and developer communities.
Demonstrated success in building and scaling organizations and initiatives, driving exponential growth, and delivering tangible results in a fast-paced environment.
Exceptional communication and interpersonal skills to effectively engage with both technical and non-technical stakeholders.
Excellent public speaking, writing, and presentation skills.
Previous experience navigating and successfully operating in a highly matrixed organization
Global experience preferred

Nice To Haves

Bachelor’s degree in Computer Science, Engineering, Business, or a related field. An advanced degree or relevant certifications would be advantageous.
Experience working in high-growth, technology-driven organizations.

Responsibilities

Build and lead the Developer Advocacy Team
Build and scale outreach to enhance platform ecosystems, ensuring alignment with developer needs.
Collaborate with Engineering, Partnerships, Marketing, and Executive teams to deliver on the top priorities of developer communities.
Be the developer-first advocate for product launches, ensuring seamless integration and support for developers.
Lead the strategy for developer-facing initiatives, including go-to-market and funding strategies.
Drive the creation and execution of developer accelerator programs that enable rapid adoption and innovation.
Partner with customer-facing engineering teams that support customers in integrating with our developer platforms.
Maintain and nurture relationships within the developer ecosystem to promote excellent developer experience and best practices.
Develop and support educational programs that help customers quickly learn and utilize our services effectively.
Represent the company at conferences, write blog posts and whitepapers, create workshops, and develop proof-of-concept applications to showcase our platforms.
Build a thriving developer community that fosters an active developer community that assists merchants, answers questions, and evangelizes our products.
Create forums and opportunities for developers to represent small merchants, ensuring their feedback influences product development.

Benefits

PayPal is committed to fair and equitable compensation practices.
Actual Compensation is based on various factors including but not limited to work location, and relevant skills and experience.
The total compensation for this practice may include an annual performance bonus (or other incentive compensation, as applicable), equity, and medical, dental, vision, and other benefits.
For more information, visit https://www.paypalbenefits.com.
For the majority of employees, PayPal's balanced hybrid work model offers 3 days in the office for effective in-person collaboration and 2 days at your choice of either the PayPal office or your home workspace, ensuring that you equally have the benefits and conveniences of both locations.
At PayPal, we’re committed to building an equitable and inclusive global economy.
And we can’t do this without our most important asset—you.
That’s why we offer benefits to help you thrive in every stage of life.
We champion your financial, physical, and mental health by offering valuable benefits and resources to help you care for the whole you.
We have great benefits including a flexible work environment, employee shares options, health and life insurance and more.
To learn more about our benefits please visit https://www.paypalbenefits.com.