Head of Maintenance and Repair
About The Position
We are seeking a highly technical and hands-on leader to build and scale our internal Maintenance and Repair Operations function. This role will own the end-to-end workflow for diagnosing, repairing, and maintaining robotic systems within our workshop environment. You will lead the development of a high-performing team responsible for troubleshooting and repairing electromechanical systems at increasing scale—from early low-volume prototype builds to high-throughput production operations. Your work will play a critical role in system reliability, product feedback loops, and operational readiness as we scale production. This role requires deep technical judgment, strong operational instincts, and a willingness to work hands-on alongside the team in a fast-paced startup environment.
Requirements
- Bachelor's degree in a technical discipline required
- 8-12+ years of experience in electromechanical systems repair, maintenance, or sustaining engineering
- Proven experience leading and scaling technical teams in high-growth or production environments
- Strong hands-on capability — able and willing to personally diagnose and repair complex systems
- Background in high-reliability, process-driven industries (e.g., automotive, aerospace, robotics, or similar)
- Experience working with structured documentation including BOMs, schematics, and engineering change orders
- Demonstrated ability to build and improve operational workflows in repair, maintenance, or manufacturing environments
- Experience managing both technicians (hourly) and engineers (salaried)
- Strong root cause analysis and problem-solving skills
- Ability to operate effectively in fast-paced, ambiguous environments with evolving processes
Nice To Haves
- Experience in robotics, autonomous systems, EV platforms, or aviation environments
- Background in scaling repair or depot operations from low to medium/high volume
- Familiarity with reliability engineering concepts and failure analysis methodologies
- Experience implementing repair tracking systems or service data infrastructure
- Exposure to regulated or safety-critical systems with traceability requirements
Responsibilities
- Build and lead the internal Maintenance and Repair organization for robotic systems
- Augment the playbooks and mentor the process to diagnose and troubleshoot complex electromechanical failures at both system and component level
- Establish and scale repair workflows, including intake, triage, repair, validation, and return-to-service processes
- Hire, coach, and develop a team of repair technicians and diagnostic/service engineers (mix of non-exempt and exempt roles)
- Define roles, responsibilities, and career progression across the Maintenance and Repair organization
- In partnership with the Quality Assurance team develop and implement structured processes for failure tracking, root cause analysis, and continuous improvement
- Partner closely with design, manufacturing, and reliability engineering to drive product improvements based on field and production failures
- Interpret and enforce use of technical documentation including schematics, work instructions, and bills of materials (BOMs)
- Hold the highest quality standards, safety requirements, and traceability expectations
- Support the transition from low-volume builds to higher-volume repair and refurbishment operations
- Maintain a strong presence on the floor — actively engaging in troubleshooting, mentoring, and process development
Benefits
- Health, dental, and vision insurance
- 401(k) with company match
- Paid time off and holidays
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What This Job Offers
Job Type
Full-time
Career Level
Manager
