Head of IT & Internal Tools

Inflection AI • Palo Alto, CA

7d

About The Position

At Inflection AI, our public benefit mission is to harness the power of AI to improve human well-being and productivity. The next era of AI will be defined by agents we trust to act on our behalf. We’re pioneering this future with human-centered AI models that unite emotional intelligence (EQ) and raw intelligence (IQ)—transforming interactions from transactional to relational, to create enduring value for individuals and enterprises alike. Our work comes to life in two ways today: Pi, your personal AI , designed to be a kind and supportive companion that elevates everyday life with practical assistance and perspectives. Platform — large-language models (LLMs) and APIs that enable builders, agents, and enterprises to bring Pi-class emotional intelligence into experiences where empathy and human understanding matter most. We are building toward a future of AI agents that earn trust, deepen understanding, and create aligned, long-term value for all. About the Role As the Head of IT & Internal Tools, you will design and operate the secure, high-integrity infrastructure that will power the Inflection workplace through our next phase of global growth and scale. This is a deeply technical leadership role for a builder who leads through execution—engineering robust systems, automating complex workflows, and serving as "Customer Zero" for our frontier AI technology. Reporting to the COO, you will turn internal infrastructure into a strategic advantage that safeguards our organizational integrity. By creating an intelligent, frictionless employee experience, you will amplify productivity and set the gold standard for operational excellence in an AI-first world.

Requirements

• Extensive professional experience across IT or Engineering, with a track record of leadership in high-growth environments where technical ownership is the standard.
• Pragmatic architectural judgment with the ability to balance speed and scalability with the rigorous security needs of a frontier AI company.
• Demonstrated ability to tackle a broad range of technical challenges, moving seamlessly from high-level strategy to direct system configuration, solution engineering, and workflow automation.
• Excellent stakeholder management skills, capable of translating complex organizational needs into elegant technical solutions.
• Experience building and leading inclusive, high-performing technical teams, with a focus on mentoring engineers and setting a high bar for operational quality.
• High EQ and a service-oriented mindset; a pragmatic approach to risk management that ensures robust security while removing unnecessary friction for a high-velocity team.
• Bachelor’s degree or equivalent practical experience.

Responsibilities

• Own and evolve a secure-by-design, end-to-end IT infrastructure for a dynamic, distributed workforce, spanning zero-trust identity management and high-performance productivity systems.
• Develop an internal tools platform that leverages Inflection’s products and agentic technology to automate workflows and replace third-party SaaS offerings to boost productivity, eliminate manual friction, and minimize external dependencies.
• Manage the full lifecycle of employee equipment and core IT operations, including laptop provisioning, software updates, and the implementation of an automated helpdesk function.
• Orchestrate data and workflow integrations across enterprise systems (HRIS, ATS, CRM) to ensure information flows reliably with minimal manual work.
• Partner closely with Security and Legal to design and enforce identity-centric access controls and data protections, ensuring organizational integrity and compliance with security and regulatory requirements.
• Recruit and develop a lean, high-leverage team while establishing the technical standards and runbooks necessary for our next phase of global growth.

Benefits

• Diverse medical, dental and vision options
• 401k matching program
• Unlimited paid time off
• Parental leave and flexibility for all parents and caregivers
• Support of country-specific visa needs for international employees living in the Bay Area

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 51-100 employees