Head of Implementation

Tabs • New York, NY

51d • Onsite

About The Position

Tabs is hiring a proven Head of Implementation to build and scale our implementation function as the company goes through significant growth over the next 12 months. This is a foundational leadership role responsible for building the systems, processes, and team that ensure world-class customer delivery at scale, reporting into a Tabs co-founder. You’ll design the organization, define playbooks, and partner closely with leaders across Product, Delivery, Sales, and Customer Success to create a seamless post-sales experience. You’ll also serve as the executive relationship steward for major customers, driving strategic alignment and ensuring successful go-lives. This is a highly cross-functional role that sits at the intersection of strategy, operations, and customer success, ideal for a builder who thrives in fast-growing environments and wants to create lasting impact on customer outcomes and company growth.

Requirements

• 5-10 years of experience leading implementation, delivery, or professional services in high growth SaaS or AI native startups
• Proven ability to scale post sales organizations, managing both ICs and first time people managers
• Experience in finance or accounting software or demonstrated ability to rapidly become a subject matter expert across complex domains. You are an off the charts learner with a proven ability to go deep quickly and translate new concepts across industries.
• Deep operational and analytical mindset; uses metrics to inform strategy, forecasting, and process design
• Track record of building trust with executive level customers, aligning teams around shared goals, and driving measurable business impact
• Highly organized, disciplined, and capable of bringing structure and predictability to fast paced environments
• Based in New York City in a brand new beautiful office in Soho available to work in office five days per week

Responsibilities

• Build and scale a high performing implementation organization that can support Tabs’ next stage of growth
• Design and operationalize org structure, role alignment, and career paths for the implementation function
• Partner with Sales, Solutions Consulting, and Customer Success to ensure seamless handoffs and unified customer journeys
• Collaborate with Product Engineering, Delivery, and Operations to design processes that drive predictable, high quality outcomes
• Partner closely with Product leadership to translate customer onboarding challenges, workflow gaps, and adoption insights into roadmap priorities — serving as the "voice of the customer”
• Serve as the executive relationship steward for key customer implementations, guiding both the team and client stakeholders through complex delivery phases
• Develop scalable playbooks, systems, and forecasting models for implementation delivery and resourcing
• Oversee Tabs’ broader professional services strategy, including long term partner and outsourcing opportunities
• Foster a culture of customer empathy, accountability, and operational excellence across the team

Benefits

• Competitive compensation and equity
• Up to 100% employer covered monthly healthcare premium (medical, dental, vision)
• Daily meal stipend for in office days
• Tax free commuter and parking benefits
• Parental leave up to 12 weeks
• Voluntary insurances (Life, Hospital, Critical Illness, Accident)
• Employee Assistance Program (Rightway)
• Unlimited PTO
• 401k

What This Job Offers

• Job Type: Full-time
• Career Level: Executive
• Education Level: No Education Listed
• Number of Employees: 51-100 employees