Head of Implementation

Glide • New York City, NY

1d • $150,000 - $190,000 • Hybrid

About The Position

👋 Welcome to Glide! At Glide we’re reimagining the banking experience for the modern world . Our embedded fintech platform empowers legacy financial institutions, like community banks and credit unions, to pioneer novel digital experiences for their customers. You’ll be joining an all-star team with engineering, product, and growth experience from Stripe, Google, and Amazon. We’re looking for a talented Project Manager to help us grow our product to hundreds of banks. We’re bringing a new perspective to the decades-old financial world , and we’re hoping you can help us do that! We're looking for a Head of Implementation to own and scale our customer onboarding function, ensuring every client launch is fast, seamless, and sets the stage for long-term success.

Requirements

• Proven experience overseeing customer implementations in a SaaS or fintech environment
• Must have experience working with credit union or banking core systems
• Strong customer empathy paired with operational rigor and process focus
• Excellent stakeholder and cross-functional collaboration skills
• Comfort working in fast-paced, ambiguous environments with an entrepreneurial spirit.
• Ability to turn data into actionable insights and improve processes strategically.

Nice To Haves

• Previous role leading implementations at an embedded fintech or SaaS startup.
• Experience scaling teams and hiring implementation professionals.
• Familiarity with tools like Jira, Salesforce, implementation tracking platforms, and analytics dashboards
• Background in fintech or financial services
• Understanding of the competitive landscape for credit union and banking software.

Responsibilities

• Own the implementation function at Glide from kickoff through go-live for all new clients.
• Build the team : Hire, train and coach a team of implementation managers as we rapidly scale.
• Create scalable processes : design playbooks, templates, and best practices to standardize delivery across all clients.
• Proactively identify risks or delays—escalate and resolve issues creatively and effectively.
• Measure and optimize metrics like implementation duration, time-to-value, and customer satisfaction.
• Collaborate cross-functionally : work closely with Sales, Product, and Engineering to ensure smooth handoffs and aligned priorities.
• Act as the customer’s advocate—anticipate their needs, resolve questions preemptively, and drive satisfaction.

Benefits

• 💸 Competitive Compensation: As this role can be eligible for remote employees, the base salary range is $150,000-$190,000. This will be determined by previous experience and location. We also offer a generous equity package for joining us at Glide!
• ❤️ Wellbeing Credits (for US employees) Besides stellar health, dental, and vision insurance, we offer a $100 monthly health and wellness stipend to help you stay active and healthy!
• 🥗 Lunch on us (for US employees) We’re huge foodies, so every member of the Glide team received a $100 weekly stipend for lunch or groceries. No one goes hungry around here :)
• 🌴 Unlimited PTO and Sick Days We trust our team to balance their responsibilities and well-being, so our unlimited PTO and sick day policy empowers everyone to take the time they need without unnecessary red tape.
• 💼 Hybrid Working Environment We’re an actively expanding team, and in our Madison Square Park headquarters and are excited to grow an engaging in-office culture—ideally, our NYC-based team members will join us in the office three days a week to help make that vision a reality.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed
• Number of Employees: 1-10 employees