Director of Implementation & Delivery
About The Position
The Director of Implementation & Delivery is responsible for driving the execution of high-impact initiatives across hospitality operations and technology. This role ensures the successful delivery of strategic initiatives, ranging from operational efficiencies, AI-driven innovation, automation, and core business platforms by meeting timelines, maintaining scope, and delivering measurable business value. Acting as the bridge between operations, technology, and leadership, the Director leads cross-functional execution, aligns stakeholders, and fosters a culture of accountability and delivery excellence.
Requirements
- Bachelor’s degree in Business, Information Systems, or a related field or experience.
- Seven or more years of experience leading cross-functional projects or programs, ideally within hospitality, travel, or enterprise technology.
- Proven ability to manage diverse stakeholder groups while balancing technical detail with executive-level communication.
Nice To Haves
- Experience working with various systems and solutions, with proficiency in platforms like PMS, POS, CRM, ERP (Oracle or Workday), or guest-engagement technologies considered a strong advantage.
Responsibilities
- Translate strategic priorities into actionable projects and delivery roadmaps.
- Coordinate initiatives across departments and disciplines to ensure unified execution.
- Lead the planning, coordination, and execution of complex, multi-property projects spanning hospitality systems, guest-experience platforms, enterprise and internal applications.
- Oversee the full delivery lifecycle including intake, scoping, scheduling, resourcing, testing, and deployment.
- Implement PMO best practices across the organization, balancing structure with flexibility.
- Facilitate alignment between corporate teams, hotel operations, and technology partners to ensure initiatives meet operational needs.
- Manage vendor relationships and hold external partners accountable for delivery and performance.
- Promote open communication and transparent reporting across all stakeholder levels.
- Lead organizational change efforts related to new systems, processes, and digital tools.
- Support training, adoption, and process standardization to ensure smooth transitions
- Identify opportunities to drive improvement through technology and process innovation.
Benefits
- HEI Hotels and Resorts is committed to providing a comprehensive benefit program that offers you choices for your physical, mental and financial wellness, creating value in your most important investment - you!
- For your physical and mental wellness we offer competitive Medical and Dental programs through Anthem Blue Cross Blue Shield as well as Vision insurance programs through EyeMed.
- Our Vacation, Sick and Holiday programs are available for you to rejuvenate with time off.
- HEI also provides pet insurance through the ASPCA.
- For your financial wellness, HEI provides a wide array of coverage, including Supplemental, Spousal and Child Life insurance as well as Short and Long-Term Disability plans.
- Our 401(k) Savings Plan with matching funds, and discounts through our 'YouDecide' and Hotel Room Discount programs provide additional incentives for choosing HEI as the employer of your future.
- Specific details and eligibility of these programs vary by location and employment status.
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What This Job Offers
Job Type
Full-time
Career Level
Director
Number of Employees
1,001-5,000 employees
