Head of HR Optimization

Guardian Life•Stamford, CT

57d•Hybrid

About The Position

Is the opportunity to join a culture where "We Do the Right Thing," and "We Courageously Shape Our Future Together" important to you? If so, we are seeking a highly motivated leader for the position of Head of HR Optimization. In conjunction with, and direct partnership with the HR leadership team, HR Product Development Manager and the HR Technology team, this role will play a significant part in developing operational efficiencies, quality, and service delivery for the function. You are an authority in the design, optimization, and execution of end-to-end programs and project processes. You will combine your knowledge and process/ project expertise to optimize HR service delivery to create an exceptional colleague experience. You have a deep knowledge and understanding of program and project delivery methodologies. You continuously strive to provide superior service and exceptional customer experience. You know both Agile and traditional project management approaches and know how and when to apply a particular method. You are a solutions-oriented leader that collaborates with a wide range of people to identify and define customer needs, understand the Solution Context, and develop the Program Vision, Roadmap, and Features required to meet these needs. You demonstrate self-awareness and embrace feedback. You are open, transparent, and honest in demeanor and communication.

Requirements

Experience in Business Analysis, Project Management (Agile and Traditional)
10 years of progressively responsible and related work experience. Experience supporting HR functions a plus.
Ability to direct and manage the development and implementation of projects and processes for high impact programs and communications, by collaborating with multiple teams (Business CoE teams, Technology, and other stakeholders).
Ability to provide leadership, influence others and mediate/resolve complex problems and issues.
Ability to foster effective working relationships and build consensus.
Demonstrated financial and analytical acumen to synthesize and prioritize ranging issues and activities, thus be highly effective in formulating coordinated action plans and activities.
An effective level of business literacy to be able to substantively contribute to the success of the business.
Experience leveraging data to influence decision making outcomes with ability to "tell the story" Using data.
Demonstrated strong analytical and assessment skills.
The ability to develop and execute solutions to business challenges and to influence strategic business decisions.
Strategic Human Resource Thought Leadership - are able to execute HR strategies across the organization in an efficient manner.
Proven leadership experience in communicating, influencing, and negotiating decisions while motivating partners, peers, and staff.
Provides positive leadership and direction to the team with the ability to thrive in a team environment.
Ability to build relationships and quickly earn the trust of leaders, partners, key stakeholders, and collaborators, building credibility and becoming their trusted advisor.
Proven experience in driving change, negotiating, and influencing leaders and key stakeholders across levels.
The ability to respond to shifts in the business environment and to adapt and change course when necessary.
The ability to work effectively in an ever-changing environment and manage multiple priorities simultaneously.
Intellectual curiosity; brings insights into the team and business with continual willingness to learn.
Proven record of fostering change, influence leadership and build relationships with all colleague levels and be regarded as a trusted partner.

Responsibilities

Design product delivery, program, and project management processes, as well as the ongoing service delivery optimization of a suite of HR-related services for Guardian.
Function as an authority on the prioritization and sequencing delivery of HR Projects, Process Improvement Solutions, and the Change Management execution.
Work closely with the Agile Product Owner (PO), who is aligned with Guardian's Corporate Technology team, the Head of HR Optimization is accountable for the delivery and execution of all HR projects and products.
Lead, mentor, and inspire a small team of Project Managers
Combine expert-level proficiency in the ability to communicate clearly and collaborate with key partners to define a roadmap aligning to business priorities.
Collaborate with CoEs, IT, and Operational partners, to create end-to-end business processes that optimize operational processes to support the business strategy and create superior employee experience.
Lead HR projects and working directly with HR Leadership, IT, and project teams to identify improvements to existing systems, processes, and associated procedures.
Work within and across the organization to ensure optimization of HR processes.
Build and maintain partnerships across all aspects of HR, IT, and the overall Guardian organization.
Define clear requirements while identifying and engaging all necessary stakeholders and impacted functions/business areas.
Identify process/change management needs and support the building of desirable, feasible, viable, and sustainable processes.