Head of Hospitality

Cosm•El Segundo, CA

About The Position

The Head of Hospitality will be a pivotal member of the Hospitality team as a strategic partner to the SVP, Head of Venues and Vice President of Operations, closely supporting the Operations team. The role will shape the Food and Beverage experience for Cosm Venues Globally, curating & tailoring the menu per venue to match the market while still maintaining operational efficiencies and cost considerations. The Head of Hospitality will be tasked with the design, strategy, and development of Cosm Venues' Food and Beverage experience, expanding the restaurant operations, the VIP guest experience, and incremental food & beverage programs – setting and achieving enterprise-wide goals and offering a premier host of world-class hospitality and curated fan programs. Successful candidates will have a background in building culinary teams, food and beverage strategies, as well as new venue openings. Strong data driven vision will be required to maximize the Fan experience in current and future Cosm Venues. This senior leadership role will be a conduit between the key Cosm leadership positions and the venue food and beverage experience. The ideal candidate will be entrepreneurial and agile. They will embody a profound sense of hospitality and robust business acumen, proven by a record of leading teams through both early-stage development and sustained, scalable growth, consistently striving for excellence and innovation.

Requirements

Bachelor of Science or related degree
Minimum 15 years, multi venue/location leadership role, including oversight of VIP programs, luxury guest experiences, or high-end club operations.
Responsibility for $30M or more annual F&B revenue
Venue opening experience.
Menu creation and design background
Strong beverage background
Proven track record of strategic and financial leadership in hospitality or entertainment sectors.
Unwavering commitment to an exceptional guest experience
Team leadership, communication, and stakeholder engagement skills.
Entrepreneurial mindset with demonstrated ability to innovate and execute programs that drive guest satisfaction and business growth.
Strong organizational, analytical, and project management capabilities.
Expertise in budgeting, cost control, and performance management for hospitality operations.
Ability to work flexible schedules, including nights, weekends, and holidays as required by event programming.
Impeccable personal and professional integrity, discretion, and judgment
All applicants must be at least 18 years of age at the time of employment. This requirement is in accordance with applicable federal, state, and local labor laws.

Nice To Haves

Culinary Degree preferred.

Responsibilities

Oversee all aspects of Restaurant Operations, VIP Guest Experiences, & Future Business Opportunities - setting the vision, strategy, and operational goals that align with Cosm’s mission and growth ambitions.
Lead, inspire, and empower the hospitality teams responsible for delivering elevated experiences. Foster a culture of collaboration, innovation, integrity, and service, engaging leaders and team members to drive initiatives forward.
Serve as the primary hospitality liaison to owners, investment partners, and the Executive Leadership Team, effectively communicating program performance, guest feedback, and strategic opportunities.
Stay ahead of hospitality trends and guest preferences to ensure the delivery of contemporary, memorable, and differentiated experiences.
Direct and participate in acquisition and growth activities that support broader business objectives and plans.
Demonstrate deep understanding of the business model, key drivers, and mission-critical technical/functional expertise needed at all management levels within the organization.
Drive financial excellence by developing and managing budgets, monitoring expenses, and ensuring strong financial performance while meeting and exceeding budgeted goals.
Collaborate with the Head of Venues & Vice President of Operations to oversee premium hospitality experience, ensuring a seamless and elevated guest experience.
Accountable for executing and achieving all strategic operational and financial objectives, ensuring that Cosm’s hospitality platforms are continually elevated and distinguished within the industry. A core focus of the role includes driving exceptional service experiences, cultivating financial excellence, and spearheading growth strategies through proactive talent management and team development across the organization.
Advance and evolve the strategic plan and vision for Cosm hospitality, while maintaining robust financial performance in food and beverage operations, including surpassing budgeted financial goals and incubating new concepts.
Demonstrate successful execution of business strategies within restaurant operations, consistently achieving operational and financial targets.
Ensure operational quality and uphold standards of excellence across all Cosm venues—including service, food, beverage, environment, security, safety, cleanliness, and sanitation.
Develop and execute long-term and annual strategies for VIP fan programs, ensuring the delivery of unparalleled service and exclusive experiences for VIPs, owners, celebrities, business partners, and other high-profile guests.
Develop and execute long-term, annual and short-term hospitality strategies regarding new opportunities and experiences for Cosm fans
Liaise with Venue Entertainment, Event Sales, & Marketing to elevate hospitality interactions: understand and identify booking windows; develop customized menus based on client needs and budget; understand capabilities of hospitality spaces, including AV and furniture options.
Monitors hospitality trends and customer preferences across various industries to ensure best in class service delivery and activations.
Lead & develop new concept development for membership fan experiences, all-inclusive, bundling, & other hospitality offerings to ensure differentiation and the highest standards in service, culinary offerings, and overall guest satisfaction.
Continuous revenue and satisfaction improvement required.
Opening new venues across the US & Internationally
Development of key culinary supply and chef relationships regionally
Ability to conduct plan review and kitchen concept feedback for all new locations.
Execution of Culinary concepts across multiple locations
Special Event and Catering menu creation