Head of Global Technical Services

Digital Turbine Media • Austin, TX

2d • Hybrid

About The Position

At Digital Turbine, we make mobile advertising experiences more meaningful and rewarding for users, app publishers, and advertisers — intelligently connecting people in more ways, across more devices. We provide app publishers and advertisers with powerful ads and experiences that captivate consumers, fuel performance, and help telecoms and OEMs supercharge awareness, acquisition, and monetization. In a rapidly evolving industry, we are constantly innovating and creating better paths of discovery to connect consumers, publishers, and advertisers across the mobile ecosystem. Please note that Digital Turbine is a hybrid work environment-only candidates local to the posting location will be considered. Head of Global Technical Services Location: Austin, TX; New York, NY; Durham, NC Reports To: SVP, Client Success Role Summary The Head of Technical Services leads Digital Turbine’s global team supporting both demand and supply solutions. The responsibilities of this team include ensuring reliable campaign delivery, managing supply and demand integrations, tracking, facilitating, and resolving operational issues (e.g., incidents, tickets) with engineering and product, monitoring fraud, and evaluating the needs to optimize issues for commercial performance. The role bridges business, product, and engineering — driving execution, uptime, and performance of our mobile monetization and UA solutions while maintaining high standards of client delivery, compliance, and cost efficiency.

Requirements

• 10-15 years in technology, mobile, or programmatic advertising, with deep understanding of DSP/SSP integrations, SDKs, and real-time bidding.
• 5+ years leading technical operations, services, or client-facing engineering teams.
• Strong grasp of programmatic systems (OpenRTB, VAST, OMID, SKAdNetwork, ATT frameworks).
• Demonstrated experience with fraud detection, quality measurement, and MRC-compliant metrics.
• Experience leading incident management/customer support teams and working jointly with engineering organizations.
• Analytical mindset with comfort interpreting system metrics, logs, and delivery data.
• Excellent cross-functional communication skills; able to translate technical issues for commercial stakeholders.

Responsibilities

• Campaign Delivery & Reliability · Oversee the health, stability, and scalability of all live campaign operations across demand and supply channels. · Implement operational SLAs and monitoring to ensure campaign delivery reliability and pacing accuracy. · Lead cross-functional triage of campaign issues in partnership with Engineering, Product, and Account Teams.
• Supply & Demand Integrations · Own the technical onboarding, certification, and maintenance of SSP and DSP integrations (OpenRTB, SDK, API, and mediation). · Manage the integration roadmap in collaboration with Product and Partnerships to ensure scalability and compliance · Create standardized workflows, tooling, and documentation for integrations and QA.
• Fraud, Quality & Compliance · Oversee traffic quality, invalid traffic (IVT) monitoring, and fraud prevention processes. · Partner with data science and external verification vendors (IAS, Moat, DoubleVerify, etc.) to ensure high-quality inventory and advertiser trust. · Support privacy, consent, and signal compliance (GDPR, CCPA, ATT, etc.).
• Infrastructure & Cost Optimization · Partner with cross functional teams to monitor hosting costs and performance efficiency across ad serving, data pipelines, and bidding systems. · Implement reporting and accountability frameworks linking cost metrics to commercial performance (e.g., QPS cost per revenue dollar). · Identify opportunities to reduce latency, improve throughput, and optimize system uptime.
• Cross-Functional Incident Leadership & Escalations · Lead a global team spanning ad operations, technical account management, and integration engineers. · Serve as the technical escalation point for Client Success leaders and accounts. · Facilitate Digital Turbine’s ticketing and incident management process and solution. · Define and operationalize ticketing and incident KPI goals across advertiser, 3rd party demand, and supply partnerships
• Tooling, Automation & Insights · Partner with BI and Product to create dashboards that connect performance, cost, and uptime metrics in real time. · Champion continuous improvement initiatives and postmortem processes to enhance stability and delivery efficiency.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed
• Number of Employees: 501-1,000 employees