Head of Gastro

Gifthealth•Columbus, OH

40d•Hybrid

About The Position

The Head of Gastroenterology serves as the executive leader responsible for driving Gifthealth’s strategic, operational, and financial success within the Gastroenterology (GI) vertical. This role owns the end-to-end performance of the GI program, including P&L, account management, program excellence, KPI achievement, and SLA performance across all gastroenterology-related workflows. While dispensing operations will remain under shared services, this leader ensures those functions meet established service-level commitments by setting clear expectations, monitoring performance, and coordinating closely with operations, pharmacy, and engineering teams. The Head of Gastroenterology will oversee all partner and prescriber relationships, patient experience initiatives, and program growth strategies, driving accountability and excellence throughout the vertical. This individual will work cross-functionally with internal teams to support strategic expansion, suggest workflow improvements, collaborate on automation initiatives, and strengthen partner engagement, ensuring the GI program scales efficiently, remains compliant, and delivers exceptional outcomes for patients and prescribers.

Requirements

Bachelor’s degree in Healthcare Administration, Business, or related field (MBA or PharmD preferred).
10+ years of leadership experience in healthcare, pharmacy operations, or pharmaceutical account management.
Proven experience managing large-scale programs with a focus on prescriber and patient engagement.
Strong understanding of gastroenterology workflows, specialty pharmacy operations, and clinical compliance.
Demonstrated success in account management and partnership growth within healthcare or life sciences.
Exceptional organizational, analytical, and interpersonal skills.
Ability to travel domestically as needed for executive meetings and site visits.

Responsibilities

Serve as the executive lead for all Gastroenterology operations and partnerships.
Own the P&L, growth metrics, and performance indicators tied to revenue, cost, and patient outcomes.
Develop and execute a comprehensive strategy to optimize patient fulfillment, provider engagement, and clinical compliance.
Establish quarterly OKRs, dashboards, and KPIs to track program success and ensure alignment with company objectives.
Lead all prescriber and partner account management within the Gastroenterology program.
Develop and maintain strong relationships with healthcare providers, prescriber networks, pharmaceutical manufacturers and partner organizations to ensure operational alignment and program growth.
Oversee onboarding, communication, and escalation processes for key partners and accounts.
Act as the executive point of contact for gastro pharmaceutical manufacturers, contract renewals, and performance reviews.
Collaborate with Marketing and Client Success to enhance communication strategies and brand representation within the GI segment.
Collaborate with Fulfillment, Intake, Patient Support, and Pharmacy Operations teams to ensure seamless daily execution across the Gastroenterology program.
Partner with Engineering and Operations to enhance automation, streamline workflows, and improve overall patient and prescriber experiences.
Monitor and track key performance indicators (KPIs) and service-level agreements (SLAs) to ensure operational teams meet established standards for accuracy, timeliness, and quality.
Work cross-functionally to identify and implement process improvements across intake, verification, and dispensing workflows, ensuring alignment with program objectives and shared service capabilities.
Manage and report on the P&L for the Gastroenterology program, including forecasting, margin optimization, and cost efficiency.
Collaborate with Finance and Data Analytics to deliver dashboards and insights to executive leadership.
Identify financial risks, trends, and opportunities for continuous improvement and revenue growth.
Work closely with Product, Compliance, Engineering, and Supply Chain to ensure operational excellence.
Partner with Legal and Compliance to maintain adherence to state and federal regulations in all GI-related workflows.
Align closely with Pharmacy Operations and Clinical teams to ensure the delivery of high-quality, compliant patient care.
Build, mentor, and lead a high-performing Gastroenterology team, fostering collaboration and accountability.
Empower managers and team members with clear goals, structured career development, and performance feedback.
Promote a culture of innovation, integrity, and continuous improvement.