Head of Gaia Community

Gaia, Inc.•Louisville, CO

43d•$200,000 - $250,000•Onsite

About The Position

If you have professional experience leading Member Community, this could be a great opportunity to join a business that is fulfilling a important mission. At Gaia, soft skills are key to success. We seek candidates with strong interpersonal abilities - effective communication, teamwork, prioritization, and problem solving - who can adapt to change, manage conflicts with empathy, and collaborate well with diverse teams. While technical skills matter, we highly value those who build positive relationships, contribute to a supportive culture, and approach challenges with a solution-oriented mindset. If this sounds like you, you'll thrive in our dynamic environment.

Requirements

At least 10 years of professional experience in a senior leadership role in a B2C growth company with annual revenues greater than $25 million and growing revenue.
At least 5 years of professional experience building communities, physically or digitally.
Professional experience collaborating with a Product organization, especially one where online merchandising and "discovery" was a core feature of the product experience.
Experience with analytics platforms that support insights into user behavior and the efficacy of initiatives.
Proven ability to qualitatively and quantitatively forecast and analyze the impact of initiatives.
Professional, hands-on experience with:
an ad tech or online merchandising platform, Google Analytics or other onsite behavior and SEO analytic platform
Proven ability to collaboratively and maturely work on a team.
Proven ability to motivate and inspire a team.
Proven ability to effectively and efficiently communicate with Senior Management.
Celebrate successes with your team.
US citizenship or US residency with an existing work permit is required.
Non-smoker
Must be available to work on our campus in Louisville, CO. This is not a remote role.

Nice To Haves

Professional, hands-on experience with ZenDesk or another member support platform, with Jira or another project management tool

Responsibilities

Oversee and shape a Gaia Community and Member Service that is highly aligned with Gaia's vision and mission in collaboration with the Senior Management team. The outcomes of the strategy will be:
Gaia's members feel a part of a global conscious community.
Shape a Gaia Community experience that is aligned with and manifests Gaia's vision and mission.
Shape and coordinate a Member Support experience that is well aligned with the Community.
Shape and coordinate a content discovery experience on the Gaia apps in conjunction with the Product organization.
Increased member retention.
To execute on the coordinated Community, Product strategy and Member Service you will need to:
Assure the team has the "right" people. This will require recruiting, performance managing, and growing people.
Assure the team has the "right" processes to effectively and efficiently execute on the strategy.
Assure the team has the "right" technology to effectively and efficiently execute on the strategy.
Collaborate with cross-departmental colleagues to assure alignment on plans.

Benefits

The perks of working collaboratively with a team dedicated to sharing this mission include an on-site gym; a beautiful solar-powered campus, complete with hiking and running trails, community garden, and a labyrinth; and an on-site, mostly organic café that serves breakfast and lunch daily including a full-service espresso bar featuring locally roasted coffee.
Full-time employees are offered alternative and traditional medical benefits including preventative coverage; as well as dental, vision, 401K, and life insurance.

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