Head of Fleet & Studio Operations

1X Technologies AS•Palo Alto, CA

40d•$190,000 - $260,000•Onsite

About The Position

We build humanoid robots that work alongside people to solve labor shortages and create abundance. You own the physical execution of the entire robot fleet—internal studio and external customer sites. You run the team that keeps every robot charged, calibrated, in the right place, doing the right job, every shift, every site. When we have 100 robots or 10,000, nothing falls through the cracks on your watch.

Requirements

8+ yrs running complex physical fleets (robotics studios, AV test fleets, warehouse robotics, last-mile delivery, field service ops)
Managed a team of coordinators/dispatchers through high-growth phases
Built processes and tooling that scaled 10 → 1000+ assets without breaking
Customer-facing ops experience (SLAs, dedicated account support, on-site handoffs)
Calm in chaos, obsessed with predictability

Nice To Haves

Scaled a robotics or physical-AI fleet from lab → customer deployments
Experience with B2B partner ops (dedicated account coordinators, check-in/out workflows)
Ex-Tesla, Amazon Robotics, Starship, Nuro, Serve Robotics, Cobalt, Locus Robotics ops leadership

Responsibilities

Run a small team of fleet coordinators and dispatch leads
Own 24/7 fleet visibility, staging, scene readiness, and external dispatch
Execute the daily/weekly collection plan with zero deviation
Manage on-site and remote robot hand-offs for beta homes, B2B pilots, and commercial partners
Build dedicated ops playbooks and SLAs for high-value customers
Kill blockers in minutes, escalate in seconds
Own the tooling roadmap: internal fleet tracker → customer-facing portal
Scale the function from today’s studio to tens of thousands of deployed units