Head of Digital Experience, Global Technology Services - Mobility

S&P Global•Centreville, VA

1d•Hybrid

About The Position

About the Role: Grade Level (for internal use): 13 S&P Global Mobility The role: Head of Digital Experience About S&P Global Mobility S&P Global has recently announced the intent to separate our Mobility Segment into a standalone public company. Position Overview: The Team: The Head of Digital Experience owns the end-to-end employee technology experience across a geographically distributed, global workforce . This role ensures end-user devices, support services, collaboration platforms, and workplace technologies deliver a consistent, reliable, and intuitive experience , regardless of location, time zone, or work model. Responsibilities and Impact: This leader is responsible for scaling digital workplace capabilities globally while balancing standardization and regional needs , improving productivity, satisfaction, and operational efficiency across the enterprise.

Requirements

10+ years of experience in digital workplace, end-user computing, or IT service delivery
4+ years leading global teams across multiple regions and time zones
Proven experience running global helpdesk and end-user support operations
Deep expertise in collaboration platforms (M365, Teams, Zoom, Slack) at enterprise scale
Experience with endpoint management at scale (Intune, Jamf, Workspace ONE)
Experience supporting thousands of employees across multiple countries
Strong understanding of global IT service delivery models
Experience balancing standardization with regional autonomy
Calm, decisive leader in high-volume operational environments
Strong executive communication and stakeholder management skills
Understanding of global security, privacy, and data residency considerations
Experience in large, multinational enterprises
Familiarity with global ITSM platforms and processes (ServiceNow, Jira Service Management)
Global mindset with strong cultural awareness
Right to Work Requirements: This role is limited to persons with indefinite right to work in the United States.

Responsibilities

Global Digital Experience Strategy Define and own the global digital workplace and end-user experience strategy Establish global standards, service models, and experience principles Ensure consistent employee experience across regions while enabling local flexibility Use data and feedback to continuously improve global employee technology experience Partner with HR, Security, Facilities, and business leaders on onboarding/offboarding
End-User Devices & Workplace Technology Own global end-user computing strategy (laptops, mobile devices, peripherals, VDI) Define global device standards, lifecycle, procurement, and refresh programs Lead conference room and workplace technology across offices worldwide Ensure reliable hybrid meeting experiences across regions and facilities
Global Helpdesk & Support Operations Lead a global, follow-the-sun end-user support model (Tier 1–3) Establish global SLAs, XLAs, and service performance metrics Standardize support processes while accounting for regional requirements Drive self-service, automation, and shift-left strategies at scale
Collaboration & Productivity Platforms Own global collaboration and productivity platforms (Microsoft 365, Teams, Zoom, Slack) Define governance, lifecycle management, and usage standards globally Drive adoption, training, and best practices across diverse regions and cultures Partner with Security and Compliance on data residency and regulatory requirements
Global Enablement & Change Management Partner with HR, Security, Facilities, and business leaders on global onboarding/offboarding
Leadership, Vendors & Financial Management Lead and develop globally distributed teams and regional leaders Manage global vendor relationships and strategic partnerships Own global budgets and cost optimization for end-user technology Drive operational excellence and service consistency worldwide Ensure accessibility, inclusivity, and usability for a diverse global workforce

Benefits

Health & Wellness: Health care coverage designed for the mind and body.
Flexible Downtime: Generous time off helps keep you energized for your time on.
Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills.
Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs.
Family Friendly Perks: It’s not just about you. S&P Global has perks for your partners and little ones, too, with some best-in class benefits for families.
Beyond the Basics: From retail discounts to referral incentive awards—small perks can make a big difference.

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