Head of Operations Management, Digital Services Business Operations - Mobility

OSTTRA•Centreville, VA

12h•$170,000 - $200,000•Onsite

About The Position

About the Role: Grade Level (for internal use): 13 S&P Global Mobility The role: Head of Operations Management, Digital Services Business Operations About S&P Global Mobility S&P Global has recently announced the intent to separate our Mobility Segment into a standalone public company. Position Overview: The Team: The Business Operations team is dedicated to achieving operational excellence by streamlining processes and driving best-in-class performance across the organization. With a focus on building a strong, collaborative global team, they support a dynamic and entrepreneurial services organization that values innovation, fun, and continuous improvement. Together, they are committed to shaping a world-class environment where talent thrives, and business objectives are consistently exceeded. Responsibilities and Impact: The Head of Operations Management leads the operational excellence agenda for the Digital Services organization, overseeing IT financial management, vendor and contract management, and communications. This role partners with leaders across the business, Finance, Legal, and Procurement to ensure robust financial governance, cost control, compliance, and effective communications. The Head of Operations Management is a key driver of process improvement, best practices, and operational transparency, supporting a dynamic, innovative, and high-performing organization.

Requirements

Senior Leadership Experience: 10+ years of progressive leadership in IT operations, financial management, vendor/contract management, and communications within large, complex, global organizations.
IT Financial Management Expertise: Extensive experience in establishing, tracking, and managing multi-million-dollar IT budgets, cost management initiatives, and financial governance.
Vendor & Contract Management Skills: Demonstrated success in overseeing vendor selection, contract negotiation, compliance, and lifecycle management, including deep familiarity with procurement and legal processes.
Strategic Communications: Proven ability to design and execute comprehensive IT communications strategies, including incident management, status reporting, and executive briefings.
Compliance & Governance: Strong knowledge of regulatory, audit, and compliance requirements relevant to IT financial and contract management; experience implementing policies and controls to ensure adherence.
Operational Excellence: Track record of driving operational improvements, process optimization, and best practice adoption across IT operations teams.
Collaboration & Influence: Exceptional ability to partner and build relationships with senior leadership, Finance, Legal, Procurement, Communications, and subsidiary teams.
Team Leadership & Development: Demonstrated success in building, mentoring, and leading high-performing teams; ability to balance strategic oversight with hands-on execution when needed.
Right to Work Requirements: This role is limited to persons with indefinite right to work in the United States.

Responsibilities

Manage and develop a high-performing team responsible for IT financial management, vendor and contract management, and communications functions within the CIO organization, while also demonstrating the ability to perform these functions directly when required.
Oversee and, when necessary, personally establish and track CIO organization budgets, ensuring alignment with strategic objectives.
Direct and participate in collaboration with Finance on budgeting, reporting, and financial analysis.
Lead and contribute to tracking and controlling IT costs to ensure budgets are maintained and drive the identification and implementation of cost-saving opportunities.
Direct the team’s liaison efforts with Legal, Finance, and Procurement on vendor and contract management for the CIO organization.
Ensure the team accurately tracks vendors, contracts, budgets, PRS, and related financials.
Lead the development and maintenance of processes for vendor selection and evaluation, including templates and best practices.
Ensure the team understands and applies contract management practices and governance requirements.
Guide the team and directly ensure contracts meet compliance criteria from regulatory, internal, audit, and reporting perspectives.
Manage and lead yearly communications planning for the CIO organization.
Oversee and contribute to the development and maintenance of communications templates for various operational needs.
Direct and participate in liaison efforts with the Corporate Communications teams to ensure consistent messaging and alignment.
Guide and participate in coordinating communications with subsidiaries and internal teams, ensuring clarity and consistency.
Oversee and manage intranet content for the Digital Services organization.
Ensure the team manages communications related to outages, incidents, and status reporting for both internal and external audiences.
Foster a collaborative, innovative, and continuous improvement culture within the team; mentor and develop staff to promote operational excellence, while also leading by example through direct involvement in operational activities.

Benefits

Health & Wellness: Health care coverage designed for the mind and body.
Flexible Downtime: Generous time off helps keep you energized for your time on.
Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills.
Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs.
Family Friendly Perks: It’s not just about you. S&P Global has perks for your partners and little ones, too, with some best-in class benefits for families.
Beyond the Basics: From retail discounts to referral incentive awards—small perks can make a big difference.

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