Head of Customer Engineering IV, SAISV, Google Cloud

Google•New York, NY

About The Position

The Google Cloud Platform team helps customers transform and build what's next for their business — all with technology built in the cloud. Our products are developed for security, reliability and scalability, running the full stack from infrastructure to applications to devices and hardware. Our teams are dedicated to helping our customers — developers, small and large businesses, educational institutions and government agencies — see the benefits of our technology come to life. As part of an entrepreneurial team in this rapidly growing business, you will play a key role in understanding the needs of our customers and help shape the future of businesses of all sizes use technology to connect with customers, employees and partners. In this role, you will help enable the success of Google Cloud's Strategic AI and Independent Software Vendor (SAISV) Go-To-Market (GTM) team. You lead customer engineering teams and deploy a team of subject matter experts responsible for working alongside the customers to provide trusted technical and solution advice to accelerate workload migration and remove technical impediments. You will collaborate with Sales and Customer Engineering (CE) management on staffing, organizing and training the CE team by assessing their GTM readiness and building plans to ensure they are equipped to meet business goals. You will identify and prioritize business opportunities, providing insight on how to best secure technical success. This cross-functional position also requires you to partner with product, support, and engineering teams to resolve product problems affecting customer satisfaction. You will also maintain your personal technical expertise to engage directly with prospects. Google Cloud accelerates every organization's ability to digitally transform its business and industry. We deliver enterprise-grade solutions that leverage Google's cutting-edge technology, and tools that help developers build more sustainably. Customers in more than 200 countries and territories turn to Google Cloud as their trusted partner to enable growth and solve their most critical business problems. The US base salary range for this full-time position is $186,000-$261,000 + bonus + equity + benefits. Our salary ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process. Please note that the compensation details listed in US role postings reflect the base salary only, and do not include bonus, equity, or benefits. Learn more about .

Responsibilities

Lead customer engineering teams
Deploy a team of subject matter experts responsible for working alongside the customers to provide trusted technical and solution advice to accelerate workload migration and remove technical impediments
Collaborate with Sales and Customer Engineering (CE) management on staffing, organizing and training the CE team by assessing their GTM readiness and building plans to ensure they are equipped to meet business goals
Identify and prioritize business opportunities, providing insight on how to best secure technical success
Partner with product, support, and engineering teams to resolve product problems affecting customer satisfaction
Maintain your personal technical expertise to engage directly with prospects