Head of Customer Engineering III, SAISV, Google Cloud

Google•Sunnyvale, CA

6d•$186,000 - $261,000

About The Position

The Google Cloud Platform team helps customers transform and build what's next for their business — all with technology built in the cloud. Our products are developed for security, reliability and scalability, running the full stack from infrastructure to applications to devices and hardware. Our teams are dedicated to helping our customers — developers, small and large businesses, educational institutions and government agencies — see the benefits of our technology come to life. As part of an entrepreneurial team in this rapidly growing business, you will play a key role in understanding the needs of our customers and help shape the future of businesses of all sizes use technology to connect with customers, employees and partners. In this role, you will help enable the success of Google Cloud's Strategic AI and Independent Software Vendor (SAISV) Go-To-Market (GTM) team. You lead customer engineering teams and deploy a team of subject matter experts responsible for working alongside the customers to provide trusted technical and solution advice to accelerate workload migration and remove technical impediments. You will collaborate with Sales and Customer Engineering (CE) management on staffing, organizing and training the CE team by assessing their GTM readiness and building plans to ensure they are equipped to meet business goals. You will identify and prioritize business opportunities, providing insight on how to best secure technical success. This cross-functional position also requires you to partner with product, support, and engineering teams to resolve product problems affecting customer satisfaction. You will also maintain your personal technical expertise to engage directly with prospects. Google Cloud accelerates every organization’s ability to digitally transform its business and industry. We deliver enterprise-grade solutions that leverage Google’s cutting-edge technology, and tools that help developers build more sustainably. Customers in more than 200 countries and territories turn to Google Cloud as their trusted partner to enable growth and solve their most critical business problems.

Requirements

Bachelor's degree or equivalent practical experience.
10 years of experience with cloud native architecture in a customer-facing or support role.
3 years of experience leading teams in a technical customer-facing role within professional services or Sales Engineering, as a manager or manager of managers.
Ability to travel up to 30% of the time.

Nice To Haves

Experience with software lifecycles, building tools, and architecting and developing software for scalable, distributed systems, including data platform, AI/ML and infrastructure.
Experience managing a team through sales processes, operations and career development, including account mapping, quota setting, quarterly/annual performance management, and managing sensitive information.
Experience engaging with, and presenting to, technical stakeholders and executive leaders, including tailoring and delivering compelling messages by audience, asking strategic questions, and leading conversations that drive business opportunity.

Responsibilities

Lead a team of Customer Engineering (CE) Managers and extended teams, to build a thriving growth culture.
Focus on talent strategy and skills development to deliver on successful cloud transformation outcomes.
Foster strong partnerships with key customers across the book of business.
Provide leadership related to cloud, transformation and relevant industry trends.
Partner with Google Cloud business leadership to define the technical GTM strategy and execution plan for the team's book of business.
Determine alignment through planning stages, coverage and staffing needs across business opportunities.
Lead workload and opportunity review meetings with sales and CE teams, and provide insight into how to achieve a technical agreement and migration strategy, and work directly with the customers, partners, and prospects.
Work cross-functionally to resolve technical roadblocks including capacity needs, constraints and product challenges affecting customer satisfaction.