Head of Creative Operations

Atlassian • Washington DC, DC

13h • Hybrid

About The Position

Atlassian is looking for an experienced and strategic Head of Creative Operations to lead the operating engine of our in-house Creative Studio — the diverse and vibrant team responsible for how our brand shows up globally. You will own and evolve the systems, structure, financial planning, and operating model that power a global brand creative organization. Your role is to ensure our designers, writers, filmmakers, strategists, and producers are set up to deliver world-class creative work at scale — efficiently, sustainably, and aligned to business priorities. You are a leader who has redesigned how creative organizations work. You will shape the Studio’s intake and prioritization frameworks, capacity models, forecasting, tooling ecosystem, governance rituals, and global resourcing strategy. You will also play a critical role in financial planning, org design, and portfolio orchestration — ensuring the Creative Studio operates as a scalable, high-craft and performing function embedded within Atlassian’s marketing organization. You will partner closely with the Executive Creative Director and Marketing Leadership to translate strategic ambition into executable roadmaps grounded in operational rigor. Cultivating and maintaining strong relationships is a must, as is a deep passion for enabling creative excellence. You will collaborate with Product Marketing, Product Design, Procurement, Legal, and Events teams, as well as external agencies and production partners. You are amiable, adaptive, strategically minded, solutions-driven, and organized—able to bring clarity to ambiguity in a fast-paced environment. Client-side creative org is required (Bonus if you also have Industry expertise at a recognized creative agency). You have a proven track record managing creative operations and scaling systems for global teams.

Requirements

• 15+ years of experience in creative operations, production operations, or program management within internal brand/marketing organization and a creative agency - Experience across both is highly valued.
• 7+ years leading teams, with proven success designing and scaling global creative teams across time zones, including regional pods, follow-the-sun models, and escalation frameworks.
• Demonstrated experience redesigning how a creative team works (intake, prioritization, workflows, governance, tooling) with clear, measurable outcomes.
• Proven ability to: Build and run prioritization frameworks and portfolio management practices. Develop forecasting models for creative capacity, including utilization and WIP management. Use data and metrics (throughput, cycle time, utilization, forecast accuracy, stakeholder satisfaction, cost per asset) to drive operational decisions.
• Strong background in or exposure to creative production (film, digital, experiential, events, or design) with a clear shift toward systems and operations rather than only project execution.
• Experience implementing and scaling workflow or project management tools (e.g., Jira), including change management, adoption, and measurement of impact. And a passion for Ai and agents within this space.
• Strong business acumen, with the ability to connect creative capacity and operational realities to marketing and business objectives.
• Experience deciding when to hire, freelance, or outsource, supported by cost modeling, volume analysis, and skill-gap assessments.
• Comfortable managing vendor relationships, procurement, contracts, and legal partnerships in collaboration with Procurement and Legal.
• Excellent leadership, communication, and stakeholder management skills; adept at building rapport and consensus among diverse partners and senior leaders.
• Comfortable operating as a player/coach—able to zoom between strategy, systems design, and hands-on problem solving as needed.
• Bachelor’s degree or equivalent practical experience.

Nice To Haves

• Client-side creative org is required (Bonus if you also have Industry expertise at a recognized creative agency).
• Experience and affinity for Atlassian products and brand is a plus.

Responsibilities

• Design and evolve the creative operating model
• Own intake, prioritization, and what we don’t do
• Lead capacity planning and forecasting
• Manage Creative Studio budget and financial planning
• Oversee physical content studio operations in San Francisco
• Drive data-informed operations and reporting
• Scale org design and resourcing strategy
• Own workflow tools and systems
• Partner in strategic planning and governance
• Lead and develop the operations & production team
• Enable world-class creative execution
• Champion the voice of both creatives and stakeholders

Benefits

• Atlassians can choose where they work – whether in an office, from home, or a combination of the two.
• health and wellbeing resources
• paid volunteer days

What This Job Offers

• Job Type: Full-time
• Career Level: Executive