Head of Community - Manta Cares
About The Position
As Head of Community, you will build, nurture, and grow our cancer patient and care-partner community across all channels, both directly, and through partnerships with non-profits and other communities. You'll excel in this role if you're passionate about making a meaningful impact in the cancer care space, have experience building and scaling communities from the ground up, and possess the empathy and communication skills needed to support individuals during challenging times. This role requires someone who can balance strategic thinking with operational excellence and is comfortable working in a fast-paced startup environment.
Requirements
- 5-8 years of professional experience
- Proven track record of designing, managing and scaling customer facing programs
- Background in relationship building and partnership development
- Prior early stage startup experience (ideally seed/series A)
- Experience in patient advocacy and partnering with non profits
- Personal connection to cancer as a patient, survivor or care-partner
Nice To Haves
- MBA education
Responsibilities
- Design, test, and implement engagement strategies that foster connection among cancer patients and care-partners, in partnership with the product & design teams
- Analyze the community support funnel to identify opportunities for improvement and future Manta Care’s product development
- Monitor and respond to requests coming through our website and app, ensuring timely response and support
- Provide technical support to community members using Manta's digital tools
- Develop and maintain relationships with non-profits, foundations, and patient-advocacy groups to further awareness and usage of the digital Manta tools
- Enable partners to co-market the Manta platform to their communities, and enable patients and care-partners to easily onboard onto the Manta platform
- Attend and facilitate patient-focused events, both virtual and in-person
- Partner with leadership to drive strategic initiatives (e.g., Advocate-in-the-loop) that enhances the direct interaction with the patient community
- Create, implement, and expand our patient support programs, iterating based on community needs and feedback
- Track program impact through qualitative and quantitative measures
Benefits
- Unlimited paid time off
- Comprehensive medical, dental, and vision insurance
- In-person workspace in Mission Bay/Downtown SF
- Weekly in office team lunches
- Monthly team events
- Meaningful equity package with significant upside potential
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
Number of Employees
11-50 employees
