Head of Community

Port•Boston, MA

About The Position

At Port.io, we are building an open and flexible Agentic Engineering Platform for modern engineering organizations. Following our recent $100M Series C funding round, we are in a phase of rapid hypergrowth with strong enterprise momentum. We act as the central nervous system for engineering, enabling platform teams to unify their stack and expose it as a governed layer through golden paths for developers and AI agents. By combining rich engineering context, workflows, and actions, we help organizations transition from manual processes to autonomous, AI-assisted engineering workflows while maintaining control and accountability. As a product-led company, we believe in building world-class platforms that fundamentally shape how modern engineering organizations operate. Role Overview: We are looking for a Head of Community to grow and lead Port’s customer community, build advocacy programs, and strengthen our brand presence. This is a strategic and hands-on role that bridges marketing, product, and customer success, aimed at turning our customers into engaged ambassadors while creating impactful, measurable community programs.

Requirements

5+ years of experience in community management, technical marketing, or related fields
Proven experience in managing communities, advocacy programs, or customer engagement initiatives
Strategic thinking with leadership and managerial experience
Strong communication skills, fluent English, with an ability to engage both technical and non-technical audiences
Creativity and a results-driven mindset
Experience in organizing events, meetups, or workshops
Comfortable working cross-functionally with multiple teams

Responsibilities

Lead and grow Port’s global community, creating an active, engaging, and impactful environment
Build and run an Advocacy Program to turn customers into brand ambassadors: create content, answer questions, and foster engagement
Manage community content and communications across channels, including social media, webinars, and other initiatives
Plan, initiate, and run meetups and events, turning them into regular, branded experiences
Partner with other companies and communities to leverage joint opportunities
Collaborate with Marketing, Product, and Customer Success teams to strengthen brand awareness and influence business outcomes
Define and track KPIs such as reach, engagement, mentions, traffic, and lead generation
Provide strategic guidance, project management, and hands-on execution

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