Head of Community

Laurel • San Francisco, CA

13d

About The Position

We're looking for an Integrated Marketing Lead, AI Experiences to own our events strategy, launch our inaugural Customer Advisory Board, and build the foundation for dual community engagement with both buyers (Managing Partners, CIOs, CFOs) and users (timekeepers at professional services firms). This is a strategic yet hands-on role where you'll design high-impact experiences that accelerate enterprise pipeline while respecting every attendee's time as sacred.
You'll report directly to our Head of Marketing and partner closely with sales, product, and executive leadership to create experiences that position Laurel as the category leader in time intelligence for professional services.

Requirements

• Extensive B2B SaaS marketing experience with deep expertise in events, customer marketing, or community building
• Enterprise GTM expertise: you understand complex sales cycles, multi-threading stakeholders, and how experiences accelerate deals
• Proven track record generating significant influenced pipeline through events and executive engagement programs
• Budget management: you've managed substantial event budgets with rigorous ROI tracking
• Startup execution mindset: comfortable being strategic AND hands-on; you'll set vision but also jump in to write run-of-shows, coordinate vendors, and problem-solve on-site
• Professional services fluency: you understand (or can quickly learn) how lawyers, accountants, and consultants think about time, billing, and productivity
• Data-driven: obsessed with attribution, performance metrics, and proving marketing's impact on revenue
• Cultural alignment: you genuinely care about Laurel's mission to return time to the world; you treat attendees' time as sacred

Nice To Haves

• Experience building Customer Advisory Boards or executive councils
• Background in legal tech, accounting software, or professional services SaaS
• Comfort with AI tools for workflow automation (you've built your own systems to scale output)
• Track record building dual communities (buyer vs. user personas)
• Experience managing agencies or outsourced teams
• Bilingual (French, Spanish, or Chinese) for global expansion

Responsibilities

• Events Strategy & Execution (40%)
• Customer Advisory Board Launch (25%)
• Brand & Content Campaigns (20%)
• Dual-Community Foundation (15%)

Benefits

• To date, we've secured significant funding from renowned venture capitalists (Google Ventures, IVP, Anthos, Upfront Ventures), as well as notable individuals like Marc Benioff, Gokul Rajaram, Kevin Weil, and Alexis Ohanian
• A smart, fun, collaborative, and inclusive team
• Great employee benefits, including equity and 401K
• Bi-annual, in-person company off-sites, in unique locations, to grow and share time with the team
• An opportunity to perform at your best while growing, making a meaningful impact on the company's trajectory, and embodying our core values: understanding your "why," dancing in the rain, being your whole self, and sanctifying time

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed