Head of Commercial Card Client Management and Delivery – Payments – Managing Director

JPMorganChase•Plano, TX

19d

About The Position

Reporting to the Head of the Commercial Card business, the Head of Client Management and Delivery for Commercial Card in the U.S. and Canada leads a large team of client-facing, revenue-generating professionals, supporting a broad portfolio of corporate clients. The role partners closely with banking, treasury sales, and product executives across Global Corporate Bank (GCB), Commercial Bank (CB), and Business Banking, managing relationships with clients ranging from small businesses to global corporations. As a senior client executive within Commercial Card, you are responsible for the end-to-end customer experience and the overall growth strategy for the client portfolio, with a focus on revenue generation, client retention and expansion, client satisfaction, and employee engagement. The role also emphasizes developing and executing strategies to drive growth and retention across the portfolio.

Requirements

Proven experience managing large, complex relationships with strategic clients.
12+ years general management and leadership experience in the payments industry.
Strong financial acumen—understanding of P&L and working capital strategies.
Track record of success managing and motivating geographically dispersed teams, leading large groups to execute with excellence while deepening client relationships.
Experience maintaining and coaching high performing teams; proven ability to attract, retain, motivate, and develop employees.
Comfortable with autonomous decision making and accountability in a highly matrixed environment.
Exceptional leadership skills including vision, creativity, presence, and credibility that translate into a collaborative and flexible leadership style, with a strong service mentality.
Ability to identify, obtain, and analyze critical business needs to challenge the status quo through innovative and deliberate thought leadership.
Strong interpersonal and communication skills and the ability to build trust-based relationships and influence internal and external stakeholders.
Strong strategic thinking and creative problem-solving skills, with the ability to translate strategy into tactical plans and effectively apply technical concepts.
Proven track record of managing a robust risk and control environment.

Responsibilities

Lead and develop a high-performing team of client-facing relationship managers, supporting a broad portfolio of corporate clients and delivering significant global revenue.
Incubate, drive, and foster growth and retention strategies across the client portfolio to achieve OKRs on spend and revenue.
Coach and develop the team to retain and drive increased Commercial Card business by growing revenue and improving share, including identifying and expanding existing business relationships and developing strategic portfolio plans.
Partner with executives across GCB, CB, and Business Banking to deepen understanding of clients’ broader payments needs and increase share by customizing and reinforcing our unique selling points.
Cultivate a culture of learning and consultative relationship management.
Adapt to the fast-changing payments landscape and keep current with supply and demand, payment trends, and economic and competitive indicators.
Lead and contribute to client-facing conferences and executive sessions, enhancing client engagement and fostering industry connections.
Host large scale internal L&D programming (i.e. Commercial Card Forum).

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