Head of Coaching Operations

tapouts • Venice, CA

14d • Onsite

About The Position

At tapouts, we believe in the boundless potential of every child. Our mission goes beyond teaching skills; we are dedicated to nurturing the emotional and psychological well-being of the next generation. Imagine being part of a team that transforms the lives of a million children and their families. By joining tapouts, you are not just taking on a job but using your talents for a deeply meaningful and rewarding cause. We're looking for a bold, systems-driven leader to scale and elevate the core of our service: our coaching team. As Head of Coaching Operations, you’ll build the engine that enables hundreds of coaches to deliver consistent, high-quality, life-changing experiences to kids every week. From recruitment to performance to quality assurance, you’ll architect the systems, culture, and metrics that keep us running at scale. The role involves overseeing coach performance, monitoring key performance indicators (KPIs), and driving results through a performance-focused approach This position will require being on-site 5 days a week (Venice Beach,CA) and will provide support to coaches virtually

Requirements

• Have scaled operational systems in high-growth environments
• Know what great service delivery looks like and how to operationalize it
• Are both people- and process-minded, you can coach, but also build systems that scale coaching
• Are fluent in KPIs, dashboards, and using data to drive decisions
• Care deeply about youth mental health and want to build something that lasts
• Bachelor’s degree in psychology, education or sociology (ideally required, but not mandatory)
• 5+ years leading operations or service delivery teams in fast-paced environments
• Proven success in building and scaling people systems across distributed teams
• Hands-on experience with performance metrics, QA frameworks, and coaching infrastructure
• Strong leadership instincts, someone who builds high-performing teams and makes systems hum

Nice To Haves

• Background in youth services, education, or mental health strongly preferred

Responsibilities

• Coach Recruitment & Onboarding: Design and lead a scalable hiring pipeline to grow the coaching team with speed and quality
• Quality Assurance & Support: Implement frameworks that monitor session quality, coach engagement, and youth impact, continuously raising the bar
• Performance Analytics: Define key metrics, build dashboards, and run reviews to ensure coaching impact is measurable and improving
• Team Enablement: Partner with Program and Product teams to equip coaches with best-in-class training, tools, and feedback systems
• Cross-Functional Collaboration: Align with Program and CX to streamline workflows, fix operational bottlenecks, and boost efficiency
• Community Leadership: Foster a strong coach culture through internal comms, recognition programs, and peer learning initiatives

Benefits

• Competitive salary + meaningful equity in a mission-driven company
• Healthcare coverage, flexible time off, and generous parental leave
• Budget for professional development, conferences, and training
• A rare chance to build the operational foundation of a category-defining company—and change lives doing it

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Number of Employees: 1-10 employees