Head of Coaching Operations

Avida•San Francisco, CA

22d•$60,000•Remote

About The Position

About the Role Avida helps fitness coaches build thriving online businesses and Coaches are at the core of delivering great outcomes for users at scale. We’re hiring a Head of Coaching Operations to lead and scale our coaching function. This role owns the day-to-day performance of a ~30-person coaching operations team and is responsible for translating head coaches’ methodologies into consistent, high-quality execution for users. This is a true operator role: part people leader, part systems builder, part data-driven optimizer. You’ll drive user engagement, efficiency, and long-term value while working closely with Product, Account Management, Support, and Sales. You’ll report directly to the Head of Operations.

Requirements

4–6 years of experience total, ideally:
2–3 years in consulting
1–2 years in startup operations or an execution-heavy leadership role
High comfort with data: SQL, dashboards, and analytical problem-solving.
Proven ability to operationalize strategy into day-to-day execution.
Experience driving efficiency improvements in complex, human-driven systems.
Clear communicator who can align stakeholders across functions.
Operator mindset with accountability for outcomes, not just inputs.

Nice To Haves

People management experience, including performance management and coaching.
Experience in fitness, wellness, coaching, or service-driven consumer products.
Prior exposure to AI-enabled workflows or automation in ops-heavy teams.
Experience managing distributed or remote teams.
Familiarity with LTV, retention, and engagement-oriented metrics.

Responsibilities

Lead, manage, and develop a team of ~30 Coaches with 2 direct reports
Translate coach strategy and methodology into clear, repeatable daily workflows
Set expectations, monitor performance, and run feedback and coaching loops
Maintain and build scalable onboarding, training, and quality standards for the coaching org
Own core coaching-related metrics including user engagement, responsiveness, and quality signals
Identify inefficiencies and bottlenecks in coaching workflows and resolve them
Balance quality and scale as client volume grows, without compromising user experience
Implement process improvements that increase throughput and consistency
Use SQL and BI tools to analyze coach performance, user engagement, and behavioral trends
Build dashboards and recurring reporting to track team effectiveness
Partner with Ops and Product to define success metrics and targets
Use data to guide staffing models, prioritization, and operational changes
Help define and execute on opportunities for AI-driven efficiency improvements that improve user experience
Partner with Product and Engineering to implement AI-driven coaching improvements
Ensure coaches are trained and supported as tools and workflows evolve
Work closely with Product to translate operational needs into product requirements
Partner with Account Management and Support to ensure a cohesive user experience
Collaborate with Sales on expectations, handoffs, and feedback loops
Represent the coaching team in planning, prioritization, and company-wide initiatives