Head of Claims

Stand Insurance•San Francisco, CA

8d•$150,000 - $210,000•Onsite

About The Position

About Stand Stand is a new technology and insurance company revolutionizing how society assesses, mitigates, and adapts to climate risks. Our leadership team has extensive experience in insurance, technology, and climate science: building billions in market value at prior ventures. At Stand, we are rethinking how insurance enables proactive, science-driven resilience. Existing insurance models often rely on broad exclusions, leaving homeowners without options. At Stand, we leverage advanced deterministic models and cutting-edge analytics to provide personalized risk assessments—helping homeowners secure coverage and take proactive steps toward resilience. Why Join Stand: At Stand, you’ll join a mission-driven team redefining insurance through the lens of climate resilience, building a transformative, data-driven insurance model with real-world impact for homeowners and communities on the front lines of climate change Location: This role is onsite at either or Tampa, FL office or our San Francisco, HQ. Both are options. Role Summary: As Head of Claims at Stand Insurance, you will be responsible for managing the Claims lifecycle, end-to-end in conjunction with third party partners and the Operations team. Unlike many Claims roles, however, this role is unique in that it also provides an opportunity to be part of the solution in avoiding claims before they happen by working with mitigation and retrofitting vendors. By being involved in the building process before, during, and after a claim, you will be able to ensure we are fulfilling our promise of security to insureds in every facet. This role is great for a high energy, execution focused individual with experience in the most challenging property catastrophe markets.

Requirements

15+ years of property claims experience, predominantly in the personal lines space
High-value Homeowners experience
Experience in the Florida marketplace is strongly preferred, but generally shall have experience in one or more CATs in a leadership role
Comfort working cross-functionally in a fast-paced, entrepreneurial environment

Nice To Haves

Wildfire catastrophe experience
Technical competencies and background in designing/working with teams to develop Claims Management software

Responsibilities

Implement catastrophe response program and strategy for various catastrophe perils in conjunction with TPA partners
Build core networks for programs such as water remediation, salvage and subrogation, legal defense, and other approved/recommended contractors that can provide high quality repairs for insureds while managing claim expense
Maintain Claims compliance in all states and in all functional areas, such as claims handling practices, reporting, OFAC and CMS Medicare compliance, etc.
Develop internal and external staffing, partnerships, and scaling Claims department for expansion of states and products
Collaborate with cross-functional teams, including underwriting, product, and actuarial, to collaborate on policy language, underwriting guidelines, and claim reserving practices
Help develop best in class wind mitigation vendor networks to help support insureds securing appropriate retrofitting quickly and affordably
Work with Product and Technology teams to enhance technology for streamlined claim handling processes and create a seamless and transparent claim experience for insureds