Head of Business Operations

Multiply Labs•San Francisco, CA

27d•$160,000 - $210,000

About The Position

About Multiply Labs Multiply Labs is a cutting-edge startup based in San Francisco, California, supported by top-tier tech and life science investors such as Casdin Capital, Lux Capital, and Y Combinator. Our mission is to build the best robots in the world, and use them to make the most advanced life-saving therapies accessible to all. We are revolutionizing the manufacturing of cell therapies by developing advanced robotic systems designed to automate and scale the production of these life-saving treatments. Our robots empower biopharma companies to produce cell therapies at scale without significantly changing their existing processes, reducing regulatory barriers and risks. While traditional approaches are time-consuming and lead to extremely high costs for patients (typically $1M+ per patient), using robotics can make these transformative treatments more accessible and affordable to patients in need. To learn more and to view a video of our robots in action, visit us at www.multiplylabs.com and follow us on LinkedIn . Position Overview We are seeking a dynamic, hands-on Head of Business Operations who will shape the internal infrastructure and people systems that power Multiply Labs’ growth. As Head of Business Operations, you’ll design and lead the company’s operational backbone—building systems that ensure smooth day-to-day execution, compliance, and a thriving workplace culture. You will oversee human resources, IT, and facilities, partnering closely with the leadership team to align talent, culture, and operational excellence with the company’s strategic goals.

Requirements

Bachelor's degree in Business Administration, Engineering, or a related field
7+ years of relevant experience in fast-paced, scaling environments
Demonstrated success building and leading HR or Operations teams
Deep knowledge of employment law, HR compliance, and operational best practices.
Excellent communication, leadership, and project management skills.
Data-driven and process-oriented mindset with the ability to track and act on key metrics.
Proven ability to influence cross-functional stakeholders and thrive in ambiguity.

Nice To Haves

Prior start-up experience strongly preferred
Experience implementing HR or operational systems during rapid scaling phases (Series A-C)
Exposures to hybrid workforce environments (on-site + remote) a plus

Responsibilities

Internal Operations Develop, manage, and continuously improve scalable processes that support day-to-day operations across the organization.
Oversee company-wide administrative systems, vendor relationships, and workplace operations.
Oversee facilities, office management, equipment, and property contacts, ensuring smooth functioning of physical and digital workplaces.
Partner with Finance to track operating budgets and company-wide expenses.
Support insurance and related compliance initiatives in partnership with leadership and legal advisors.
Human Resources Partner with external HR provider to ensure compliant and efficient HR administration, including: salary, benefits and payroll management, hiring and termination compliance, employee relations and issue resolution, benefits and leave administration.
Partner with leadership to define and operationalize leveling, salary bands, and career frameworks.
Support compensation benchmarking and equitable pay structures across roles and geographies.
Own and maintain company policies and the employee handbook.
Ensure compliance with employment laws, workplace policies, and documentation across all employee locations.
Culture & Talent Oversee full employee lifecycle (recruiting, onboarding, development, retention, and offboarding) including:
Partner with leadership to define and implement programs that strengthen company culture and employee engagement (company events, recognition programs, employee feedback).
Support recruiting operations, candidate experience, and interview process consistency.
Oversee onboarding and offboarding processes that reflect company principles and compliance needs.
Lead talent development and performance-management systems, including leadership development and coaching programs.
Provide leadership and serve as a thought partner to the CEO and leadership team on org design, talent planning, and company scaling.
Design metrics and dashboards to monitoring organizational health (engagement, retention, time-to-hire, performance outcomes).
IT & Security Support Manage IT administration and system access controls in partnership with internal and external IT resources.
Oversee IT asset management and ensure compliance with security and data-protection policies.
Maintain documentation and support audits for relevant security standards.
Company Policies Own company and workplace policies, ensuring alignment with legal requirements, compliance needs, and company principles.
Regularly review and update policies to reflect evolving regulations and business practices.
People Management Directly supervise the Workplace & Operations Manager, providing mentorship in facilities, workplace management, culture & talent initiatives, and hiring operations.

Benefits

401K with 4% company match
Health Insurance
Dental Insurance
Vision Insurance
Life Insurance
Partial Health Insurance for Child Dependents
HSA or FSA
Twice weekly catered lunch (for team members in SF office)
Pre-tax Commuter Benefit
10 Paid Holidays
Flexible PTO
Paid Parental Leave
Multiply Labs will review the benefit offerings periodically and the benefit options are subject to change to meet employee and business needs.