Head of B2B Fulfillment Operations

Quince•Buena Park, CA

3d•Onsite

About The Position

Quince’s B2B business sells bulk quantities of blank or customized Quince products to other businesses for corporate swag and uniforms. The business is entering a critical scale phase of growth: currently at mid eight-figure in GMV, scaling to nine-figure GMV in 2026. To support this growth, we are building a dedicated B2B fulfillment operation and expanding our in-house decoration operation by opening a new decoration facility in Los Angeles with 8-figure units/day capacity. We are looking for a hands-on, strategic operator to build, scale, and relentlessly optimize our B2B fulfillment and decoration operations from the ground up. This role will own the end-to-end process for storing, picking, packing, and decorating products at scale across 2 locations, one in Los Angeles and one in Hong Kong, while leading multi-site teams and partnering closely with engineering, our decoration program leader, and cross-functional stakeholders.

Requirements

Proven experience building and scaling B2B warehouse and fulfillment operations, ideally from early-stage to high-growth.
Experience managing an operations and personnel budget and negotiating with vendors.
Experience overseeing multiple sites, including smaller facilities (10K–50K sq ft) that are scaling rapidly.
Deep understanding of warehouse operations at all levels, from associate workflows to systems (WMS/OMS).
Strong systems thinker who is confident partnering with Engineering on operational and technical requirements.
Hands-on, detail-oriented operator with the ability to zoom out and design scalable processes.
Comfortable working on-site in a warehouse environment five days per week.
Customer obsessed, with an emphasis on quality and on-time delivery.

Nice To Haves

Experience with value-added services (e.g., decoration, kitting, customization) is a strong plus, but not required.
Preferred experience managing sites in different countries.

Responsibilities

Build and scale the B2B fulfillment operation team at our Los Angeles warehouse, taking the operation from 0 to 1 and beyond. Build and scale an in-house decoration team and facility within the warehouse that can process 10,000 units/day in 6 months.
Oversee our up-and-running customization operation in Hong Kong, scaling the team from 2 to 10K units a day while ensuring consistency, quality, and cost efficiency.
Lead the design and implementation of a dedicated B2B fulfilment process path distinct from D2C, including inventory storage, picking, packing, and decoration workflows.
Lead scale and optimize in-house decoration capabilities (embroidery, screen-printing) overseeing on-the-ground operations managers.
Execute on multi-tenant fulfilment operations (operational and technical) to enable distinct packaging and VAS for B2B sales of Quince logistics and fulfilment as a service in H2 2026.
Partner closely with Engineering to define and implement WMS and OMS requirements that support B2B complexity and growth.
Drive continuous improvement across labor productivity, throughput, quality, cost, and on-time delivery. Define the KPIs and scorecards to measure your operations.
Partner with Decoration Program Lead who owns decoration program and offering, order management system, machine and materials procurement/standardization, quality, cost to execute on the decoration Program vision at scale
Lead capacity planning including labor and space as facility footprint scales from ~10K to 50K+ square feet, and from 0 to 20K+ units/day.
Establish operating rhythms, KPIs, and reporting to support rapid growth and operational excellence.