Coordinator, B2B Fulfillment

Bombas • New York, NY

12h • $50,000 - $60,000 • Onsite

About The Position

We are looking for an organized and conscientious team player to join our Operations team as the B2B Fulfillment Coordinator, reporting to our B2B Operations Manager. The ideal candidate will have 1-2+ years of experience working with EDI documents and retail orders, or a similar role in B2B order support. You will be essential to Bombas’s wholesale supply chain by ensuring data accuracy, timely transmission of documents, and supporting high fill rates.
Bombas products are best-in-class. The Operations Team is charged with providing an equally outstanding fulfillment and delivery experiences to our customers. To get the job done, you’ll use SPS, NetSuite, Excel, and Looker, and interact with teams internally and at our warehouse. This is an opportunity to join a fast-growing segment of the Bombas business. The role may be or become dedicated to a subset of Bombas’s highest volume highest visibility retail accounts.

Requirements

• 1-2+ years experience with B2B/retail fulfillment and systems
• SPS and NetSuite experience (or similar EDI or ERP systems)
• Competency working with large data sets in Excel and ERP

Nice To Haves

• Ability to create and edit process documentation
• Comfort communicating with cross-functional teams around issues or when you need help
• Experience working on detailed processes and against deadlines, both independently and with teams
• A team player who is willing and happy to help
• Strong written and verbal communication skills
• Belief in our mission and understand the importance of giving-back
• Inquisitive, love to learn, embrace failure, and never give up
• Comfortable working in an open office environment while staying focused

Responsibilities

• Support order fulfillment for the Wholesale sales channel
• Verify accuracy of order and product details. Coordinate with the Sales team to modify or resolve order changes.
• Populate logs with order details for record-keeping and prioritization of order fulfillment.
• Collaborate with the Transportation team to track inbound shipments and the Sales team to communicate early or late arrivals.
• Review available inventory and create and/or transmit orders to the warehouse.
• Oversee end-to-end fulfillment after order transmission through warehouse processing, including retailer VAS execution and pickup staging, to routing and final customer pickup.
• Report delays, product defects, or systems inaccuracies to internal and external teams.
• Communicate with Sales, Operations, Accounting and Warehouse teams on order-specific questions.
• Create and maintain process documentation for internal use and to support warehouse teams
• Align internal and external records
• Reconcile shipment data across systems, ensuring accuracy of SKUs, quantities, and ship dates.
• Verify fulfillments posted in the last 24 hours of warehouse processing.
• Use NetSuite and Looker for tracking and reporting of discrepancies:
• Actuals versus forecasted volume
• Fill rates
• Fulfillment timeliness
• Maintain clean sales order data in NetSuite (fulfillment status, shipped quantities, etc.)
• Cross-channel support
• In addition to Wholesale, Bombas also has an eCommerce and Donation sales channel. The Operations team supports all channels, so this role may take on data entry and systems audit responsibilities outside of Wholesale. Team work!

Benefits

• We are a team of smart, interesting, diverse, funny, and loving people.
• We offer competitive compensation, employer paid health, medical and dental benefits, 401k with match, paid parental leave, snacks, socks and a fun, relaxed office environment.
• We take the responsibility to make sure you are excited, happy, and find fulfillment in your work very seriously.
• We value fun. This is why we host office lunches, offsite team outings and company retreats.
• We believe in giving back to the community and helping those in need, which is why we volunteer as a team regularly.
• We believe success comes from the collective effort of all, which is why all full-time employees receive equity in the business.
• We understand the value of health, relaxation, spending time with friends and family, and traveling the world and offer flexible paid time off for all full-time employees. This includes over 20 paid company holidays, year-round "Flexible Fridays" and unlimited vacation, sick, and wellness days.
• We understand the importance of communication and offer a monthly phone stipend for all full-time employees.
• We believe a healthy body equals a healthy mind, so we offer a $100 monthly wellbeing reimbursement to all full-time employees.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed