Head Monger - Grand Central

Murray s Cheese•New York, NY

1d•Onsite

About The Position

We are seeking an enthusiastic and skilled Head Cheesemonger to join our retail team! This multifaceted role combines customer-facing responsibilities, inventory management, food preparation, and educational outreach in a fast-paced, collaborative environment. You will be responsible for ensuring excellent customer service, maintaining product quality, leading staff, and supporting operational tasks within the shop. This position may involve both sales and production duties, with potential leadership responsibilities for supervising and training other team members.

Requirements

Flexible availability for weekends, holidays, opening, closing, and mid-day shifts.
High school diploma or equivalent.
Strong organizational, communication, leadership, and time-management skills.
Ability to thrive in a fast-paced environment and manage multiple tasks.
Proficiency in basic computer skills (register systems, inventory management).
Previous experience in retail, customer service, or the food industry, with a preference for experience in cheese or specialty foods.
Commitment to delivering exceptional customer service and contributing to a positive team environment.
Ability to stand for extended periods and lift up to 50 lbs.
Comfortable with tasks requiring bending, twisting, reaching, and carrying.
Operate equipment such as knives, scales, slicers, and food handling in a safe and efficient manner.

Nice To Haves

NYC Food Handler’s Certification or ServSafe preferred (not required).

Responsibilities

Assist customers with product selection, offer samples, and provide expert knowledge on cheeses, charcuterie, and specialty foods.
Cut, wrap, and weigh products to customer specifications.
Guide customers through the cheese and charcuterie selection process, delivering an engaging, educational, and enjoyable experience.
Build relationships with customers and promote new products, seasonal offerings, and pairings.
Handle customer inquiries, resolve issues, and ensure customer satisfaction.
Receive and organize product deliveries, ensuring accurate stock and quality checks.
Maintain proper inventory levels, rotating products using FIFO principles, and ensure products are well-stocked, properly priced/labeled, and visually appealing.
Assist in stocking shelves and maintaining a neat, organized and clean sales floor and back-of-house area.
Adhere to food safety standards and maintain cleanliness throughout the shop, including food prep areas and storage.
Perform daily cleaning tasks and ensure the highest standards of sanitation.
Prepare cheese and snack trays, parfaits, and other in-house items for sale.
Assist with the setup and cleanup of events, tastings, and educational workshops as needed.
Ensure that food safety standards are followed in all food handling and preparation tasks.
Process online, catering, and retail orders in a timely and accurate manner.
Monitor and manage shop cleanliness, organization, and food safety adherence.
Maintain product descriptions, inventory logs, and assist with purchasing and replenishment as needed.
Supervise, coach, and mentor team members, providing guidance and training on cheese knowledge, product handling, customer service, and company core values.
Coordinate tasks, delegate responsibilities, and ensure efficient workflow, especially during peak hours or in the absence of management.
Help train new staff members and support their integration into the team.
Responsibilities may include cleaning, stocking, customer service, etc.