HCM Lead

The Wendy's Company

About The Position

Statement of Purpose: As an HCM Specialist this position is responsible for supporting current Workday HCM. This position will engage with customers to understand and map their business processes, troubleshoot, develop solutions using Workday tools, and perform unit testing. This position will transition these current responsibilities to any new HCM that is implemented in the company. This position will collaborate with team members and communicate with business stakeholders. Responsibilities also include but are not limited to providing excellence in customer service support, diagnosis, replication, resolving Functional and Technical issues of complex and critical service requests. The focus of this position is to provide Customer Service on a technical and functional level and to ultimately drive complete and total resolution of each issue reported by customer. Passionate about customer service, with a strong customer focus, excellent problem-solving and analytical skills. Strong logical thinker with problem-solving skills, with the ability to collaborate effectively. Excellent communication skills. Can clearly explain complex technical concepts. Passionate about customer service, with a strong customer focus, excellent problem-solving and analytical skills. Responsibility for leading the transition of any new HCM, working closely with SVP of Human Resources, Itto ensure optimal transition plan from one HCM to anther HCM. Partners with new HCM provider to map out and execute training for the entire company. Key stakeholders include HR team, payroll team, field and corporate employees. As a leading Wendy’s franchisee company, our commitment to our customers is a simple pledge to do the right thing. We will please our customers by exceeding their expectations with our product quality and flawless execution of service. We will constantly upgrade our facilities, use state of the art technology, and employ a highly trained work force that is focused on delivering world class service. When everyday people sort through all the ‘spin’, there is one quick-service restaurant that is ‘A Cut Above.’ And that’s Wendy’s. We stand for honest and higher-quality food. Every day, we honor Dave Thomas and his legacy by using select, premium ingredients and serving food that’s made fresh with every order. http://www.carlislecorp.com/wendys/

Requirements

Passionate about customer service
Strong customer focus
Excellent problem-solving and analytical skills
Strong logical thinker with problem-solving skills
Ability to collaborate effectively
Excellent communication skills
Ability to clearly explain complex technical concepts

Responsibilities

Supporting current Workday HCM
Engaging with customers to understand and map their business processes
Troubleshooting and developing solutions using Workday tools
Performing unit testing
Transitioning current responsibilities to any new HCM implemented
Collaborating with team members and communicating with business stakeholders
Providing excellence in customer service support
Diagnosis, replication, and resolving Functional and Technical issues of complex and critical service requests
Leading the transition of any new HCM
Working closely with SVP of Human Resources, Itto ensure optimal transition plan from one HCM to anther HCM
Partnering with new HCM provider to map out and execute training for the entire company