HCM Functional Consultant

Oracle•Pleasanton, CA

5d•Onsite

About The Position

Oracle Customer Success Services As a key member of Oracle Customer Success Services, you will join an international network of experts dedicated to driving customer success through innovation and expertise. Our One Oracle approach ensures you will be part of a team delivering comprehensive, end-to-end services and solutions that accelerate the entire customer journey. Work alongside certified and experienced professionals, gaining exposure to cutting-edge technologies and methodologies, and enhancing your skills and credentials. Engage with a diverse range of customers, managing the full lifecycle of delivery and services, and ensuring each project has a tangible impact. Benefit from robust team support in a collaborative environment that prioritizes teamwork and mutual success. Join us in Oracle Customer Success Services and elevate your career with a company that values innovation, expertise, and customer-centric solutions. As an HCM Consultant on this team, you will be responsible for supporting Fusion applications (HCM modules). You will engage customers to understand and map their business processes, design, and develop solutions using Oracle Fusion tools, create technical design documents, and perform unit testing with a comprehensive business flow in mind. You will collaborate with team members and communicate with business stakeholders. Responsibilities About You: You have experience collaborating with business stakeholders to understand their functional requirements and translate them into technical specifications. Responsibilities also include but are not limited to providing excellence in customer service support, diagnosis, replication, resolving Functional and Technical issues of complex and critical service requests. The focus of this position is to provide Customer Service on a technical and functional level and to ultimately drive complete and total resolution of each issue reported by customer. You are passionate about customer service, with a strong customer focus, excellent problem-solving and analytical skills. You are a strong logical thinker with problem-solving skills, with the ability to collaborate effectively. You have excellent communication skills. You can clearly explain complex technical concepts. As a primary point of contact for customers, you are responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and escalated issues.

Requirements

8+ years of experience in implementation and support with 5+ years of experience with Oracle HCM Cloud product / solutions.
Expertise in implementing and supporting Oracle Fusion HCM Applications.
Proficient in HCM modules including Payroll, Core HR and Benefits.
Strong communication and relationship-building skills with diverse audiences, from executives to technical specialists.
Excellent organizational and problem-solving abilities, capable of developing and adapting action plans.

Nice To Haves

Experience with Time & Labor and Absence is a plus.
Some experience with Redwood UI rollouts.
Bachelors degree or equivalent preferred.

Responsibilities

supporting Fusion applications (HCM modules)
engage customers to understand and map their business processes
design, and develop solutions using Oracle Fusion tools
create technical design documents
perform unit testing with a comprehensive business flow in mind
collaborate with team members and communicate with business stakeholders
providing excellence in customer service support, diagnosis, replication, resolving Functional and Technical issues of complex and critical service requests
facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and escalated issues.

Benefits

Medical, dental, and vision insurance, including expert medical opinion
Short term disability and long term disability
Life insurance and AD&D
Supplemental life insurance (Employee/Spouse/Child)
Health care and dependent care Flexible Spending Accounts
Pre-tax commuter and parking benefits
401(k) Savings and Investment Plan with company match
Paid time off: Flexible Vacation is provided to all eligible employees assigned to a salaried (non-overtime eligible) position. Accrued Vacation is provided to all other employees eligible for vacation benefits. For employees working at least 35 hours per week, the vacation accrual rate is 13 days annually for the first three years of employment and 18 days annually for subsequent years of employment. Vacation accrual is prorated for employees working between 20 and 34 hours per week. Employees working fewer than 20 hours per week are not eligible for vacation.
11 paid holidays
Paid sick leave: 72 hours of paid sick leave upon date of hire. Refreshes each calendar year. Unused balance will carry over each year up to a maximum cap of 112 hours.
Paid parental leave
Adoption assistance
Employee Stock Purchase Plan
Financial planning and group legal
Voluntary benefits including auto, homeowner and pet insurance