Harpers Ferry Visitor Center Supervisor
About The Position
The Harpers Ferry Visitor Center Manager will report to the Senior Manager, Visitor Centers and oversee the daily operations of the visitor center. The position will play a key role in ensuring that the Appalachian Trail Conservancy’s visitor center is a premier location for information on the Appalachian Trail (A.T.), the Appalachian Trail Conservancy (ATC), and regional recreation opportunities. The Harpers Ferry Visitor Center Manager will oversee staff and volunteers within the visitor center, plan a calendar of programs, support the work of the engagement team, and work with partners on regional outreach initiatives. The Harpers Ferry Visitor Center is one of three brick-and-mortar locations where visitors can interact face-to-face with the Conservancy and learn more about recreation on and protection of the Appalachian Trail.
Requirements
- Bachelor’s degree in education, customer service, or business administration, or an equivalent combination of education and experience, is required.
- Minimum of three years of successful experience in program or event management, volunteer engagement, or customer service.
- Ability to work effectively under pressure and manage multiple deadlines simultaneously.
- Strong problem-solving skills, including the ability to analyze issues, identify solutions, and implement the most effective course of action; demonstrates a high level of initiative and strong teamwork.
- Capable of communicating effectively with individuals via phone, video call, email, and in person.
- Occasional regional travel is required.
- Able to maintain a schedule consisting of two days per week performing administrative tasks in the office and three days per week working in the visitor center.
- Occasional weekend and holiday shifts are required.
- Work is performed in a moderate-noise office environment.
- Workspace is located in an area open to the public.
Nice To Haves
- Knowledge of local and regional trail systems is preferred.
- Demonstrated success in a leadership or management role.
Responsibilities
- Recruit, train, and manage volunteers at the Harpers Ferry Visitor Center, ensuring that the visitor center is open seven days a week, year-round, closed on major holidays.
- Manage the Harpers Ferry Visitor Center staff, ensuring that staff members are informed of visitor center events, messaging, and support administrative work.
- Report volunteer hours for the visitor center monthly.
- With the Senior Manager, Visitor Centers, implement one program at the visitor center per month that aligns with ATC’s mission and vision.
- Meet weekly with the Senior Manager, Visitor Centers to discuss and plan for facilities and staffing needs.
- Crosstrain with Retail, Membership, and Information Services teams to allow for seamless operations at Harpers Ferry.
- Oversee retail operations at the visitor center, ensuring products are in-stock and communicating potential retail items to the Retail Sales Manager, and perform retail inventories as needed.
- Administrative roles, may include, but are not limited to supporting the creation of 2,000 miler packets, assisting retail fulfillment, checking ATC’s PO Box, reporting visitor counts and volunteer hours, inventory, and monthly expense reports.
- Coordinate ATC participation in Flip-Flop Kickoff and other regional events.
Benefits
- Health, dental, and vision insurance available.
- Company paid long-term disability and life insurance.
- 403(b) Retirement Plan with up to 7% match after 1 year of service.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Number of Employees
51-100 employees
