Visitor Experience Supervisor

National Geographic•Washington, DC

2d•$26•Onsite

About The Position

The Visitor Experience Supervisor at the new National Geographic Museum of Exploration (MOE) will focus on ensuring smooth daily operations and high-quality visitor interactions. We are seeking a team member who values interoperability and is ready to jump in and support colleagues across different projects when needed. At the Museum of Exploration, we believe that our greatest successes come from shared expertise and a willingness to step outside of a single role. This isn't just a part of the job; it's a core aspect of how we operate and collaborate, reflecting the spirit of partnership that defines National Geographic's culture. This role requires individuals to be on-site to perform job responsibilities. Must be flexible and able to work nights, weekends and holidays as museum operating hours and programming demands.

Requirements

3+ years experience working in a museum, theater, or other cultural institution with 1+ years of managerial experience.
Excellent interpersonal and oral communication skills
Ability to learn and retain information quickly
Team-oriented with strong customer service skills
Flexibility and positivity in dealing with new experiences and people
Enjoyment working with the public
Comfort learning and working with varied technologies and equipment
Dependability, punctuality, and ability to work cooperatively as part of a team.
Ability to spend 5+ hours a day navigating our public spaces

Nice To Haves

Bi-lingual in English and Spanish a plus
Collaboration and Teamwork Support various teams as needed, providing cross-trained coverage for breaks, absences, or high volume.
Assist with general museum tasks such as maintaining public spaces, providing basic visitor assistance, and helping with event setup/breakdown.

Responsibilities

Daily Operations (55%): Work collaboratively with the Customer Service and Ticketing Supervisor and Group Experience Supervisor to ensure daily museum operations run smoothly.
Staff the museum and events, serving as a point of contact for visitors and customers who need assistance.
Ability to solve problems in a fast paced environment and respond appropriately to emergency issues by following internal and external procedures.
Respond to and resolve customer concerns and complaints, reporting significant issues to Senior Manager, Visitor Experience and Customer Service and Ticketing Manager,
Manage crowd control and visitor traffic flow, with the ability to anticipate opportunities to assist visitors.
Through formal training, observation and self-study, acquire knowledge of exhibition content at the MOE.
Staff Coordination (30%): Hire and onboard new Visitor Experience Representative staff and train existing VXRs.
Coordinate weekly and daily schedules for Visitor Experiences staff.
Keep all staff updated of any changes or updates to daily operations as they occur.
Reporting and Coordination (15%): Write and distribute all daily or weekly reports needed.
Provide on campus support for events across the Society as needed. Including but not limited to National Geographic Live, and NGS Signature Events.

Benefits

medical, dental, and vision insurance
engaging and comprehensive wellness program
401(k) retirement savings plan with matching contributions after 6 months of employment
flexible paid time off benefits with up to 22 days of paid annual leave per calendar year (15 days for new hires in their first year, prorated based on the number of pay periods remaining in the year) and 10 days of sick leave
12 paid holidays and a paid winter break between December 25 and 31
paid parental leave, adoption and surrogacy expense reimbursement, fertility benefits
learning and development opportunities
Lifestyle Spending Account
pet adoption assistance and insurance
pre-tax transportation benefits with a generous employer subsidy
employer-paid life insurance and disability benefit
a variety of National Geographic discounts and perks