Hardware Technician - Level 2 (IT Field Support Specialist)

Stratum Networks • Ft. Meade, MD

1d • Onsite

About The Position

Stratum Networks is a rapidly growing information assurance and cybersecurity solutions company that provides high-end network and security consulting to Department of Defense and Intelligence Community clients. We are looking for a talented and passionate Level 2 Hardware Technician who would support one of our clients located in the Annapolis Junction, MD area. CANDIDATES ARE REQUIRED TO HAVE AN ACTIVE TS/SCI WITH POLYGRAPH TO BE CONSIDERED FOR THE POSITION. Responsibilities Include: The Hardware Technician provides Tier 2 and 3 on-site and remote supports for computer workstations, servers, printers, peripherals, and teleconferencing equipment. Conducts sites surveys; assesses and documents current site configuration and user requirements. Analyzes existing requirements and prepares specifications for hardware acquisitions. Develops hardware installation schedules. Prepares drawings documenting configuration changes at each site. Prepares site installation and test reports. Trains site personnel in proper use of hardware. Builds specialized interconnecting cables. Troubleshoot, repair, and test computer workstations, servers, printers, peripherals, and teleconferencing equipment Install and configure computer workstations, servers, printers, peripherals, and teleconferencing equipment and associated cabling Maintain government and/or vendor-manufactured fiber optic modems, multiplexer, fiber optic/Ethernet cables & telephone systems Follow standard operating procedures for the Connectivity Operations Team, including the use of ticketing systems and documentation Support network upgrade projects or initiatives Support end-user connectivity needs Salary: $37k - $87k depending on experience and contract. Excellent benefits package, including up to 3 weeks paid vacation and 11 paid holidays. Eligible for health care (single and family) immediately. 401(k) plan with employer match available.

Requirements

• CANDIDATES ARE REQUIRED TO HAVE AN ACTIVE TS/SCI WITH POLYGRAPH TO BE CONSIDERED FOR THE POSITION
• Minimum education and experience level: High School/GED with seven (7) years of experience. Equivalent education and experience: Associate’s degree and five (5) years of experience
• Must be able to work 10a-6p shift
• Highly skilled in installing, repairing and troubleshooting computer hardware and peripherals
• Well-versed in installing windows, software, applications, antivirus and patches
• Demonstrated ability to read and understand technical manuals and schematics
• Expertise in Microsoft Office Applications (Word, Excel, PowerPoint and Access)
• Able to manage time and priorities effectively
• Able to work efficiently with minimal supervision
• Proficient in working with end-users remotely
• Demonstrated expertise in Microsoft Windows 7 and 10
• Familiar with Active Directory security and policies
• Excellent analytical and problem solving skills
• Must be able to lift 50lbs
• Must be able to drive company vehicle
• Must be available to work an 8 hour shift between the hours of 6am-6pm, as determined by management
• Must be able to lift up to 50 pounds
• The usual and customary methods of performing the job's functions requires the following demands: significant lifting, carrying, pushing, and/or pulling, some stooping, kneeling, crouching, and/or crawling; periodic work in tight areas
• Candidate must have a TS/SCI polygraph clearance

Responsibilities

• Provides Tier 2 and 3 on-site and remote supports for computer workstations, servers, printers, peripherals, and teleconferencing equipment
• Conducts sites surveys; assesses and documents current site configuration and user requirements
• Analyzes existing requirements and prepares specifications for hardware acquisitions
• Develops hardware installation schedules
• Prepares drawings documenting configuration changes at each site
• Prepares site installation and test reports
• Trains site personnel in proper use of hardware
• Builds specialized interconnecting cables
• Troubleshoot, repair, and test computer workstations, servers, printers, peripherals, and teleconferencing equipment
• Install and configure computer workstations, servers, printers, peripherals, and teleconferencing equipment and associated cabling
• Maintain government and/or vendor-manufactured fiber optic modems, multiplexer, fiber optic/Ethernet cables & telephone systems
• Follow standard operating procedures for the Connectivity Operations Team, including the use of ticketing systems and documentation
• Support network upgrade projects or initiatives
• Support end-user connectivity needs

Benefits

• Excellent benefits package, including up to 3 weeks paid vacation and 11 paid holidays
• Eligible for health care (single and family) immediately
• 401(k) plan with employer match available

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED