Hardware Support Technician

Euna Solutions•Chicago, IL

3d•Remote

About The Position

The Hardware Support Technician is responsible for the build, setup, deployment, maintenance, and ongoing support of self-service kiosks and cashiering systems. This role combines technical troubleshooting, hands-on fabrication and repair work, and direct customer interaction to ensure reliable operation of kiosk and payment solutions. The position requires onsite work at company and client locations, with approximately 10% travel for installations, maintenance, and project support. This role is ideal for a technically skilled professional who enjoys working with hardware, software, and customers in a fast-paced operational environment.

Requirements

Associate degree or equivalent experience in Information Technology, Electronics, Engineering Technology, or related field.
2+ years of experience supporting hardware systems, POS systems, kiosks, or similar technology.
Strong troubleshooting skills across hardware and software environments.
Experience working in client-facing or field service roles.
Ability to safely use hand tools and perform mechanical assembly tasks.
Basic understanding of networking concepts (IP addressing, connectivity, peripherals).
Comfortable working onsite in retail, public, or operational environments.
Valid driver’s license with personal vehicle and ability to travel approximately 10%.
Experience with Linux system configuration.
Familiarity with POS or cashiering software environments.
Knowledge of peripheral integration (receipt printers, card readers, barcode scanners).
Basic scripting or system configuration experience preferred.
Understanding of software deployment, imaging, or updates.

Nice To Haves

Experience supporting self-service kiosks or payment terminals.
Fabrication or light manufacturing experience.
Electronics repair or hardware diagnostics background.
Experience with payment processing hardware or PCI-aware environments.
Field service or deployment project experience.

Responsibilities

Kiosk & Cashiering System Deployment
Build, configure, and prepare kiosk and cashiering systems for deployment.
Install hardware components including payment devices, printers, scanners, displays, and peripherals.
Perform onsite installation, setup, testing, and commissioning at client locations.
Configure operating systems, applications, and network connectivity.
Validate system functionality prior to client handoff.
Maintenance & Support:
Provide onsite and remote troubleshooting for kiosks and cashiering systems.
Diagnose and resolve hardware, software, and connectivity issues.
Perform preventive maintenance and system health checks.
Replace defective components and perform repairs as needed.
Maintain documentation of service activities and resolutions.
Repair and Minor Fabrication:
Assist with physical minor fabrication, modification, or customization of kiosk components.
Perform light mechanical work such as mounting, cable routing, enclosure adjustments, and hardware assembly.
Conduct component-level repairs where feasible.
Coordinate with vendors for parts replacement and warranty support.
Application & Technical Support:
Support installation, configuration, and updates of kiosk and cashiering applications.
Troubleshoot application performance and integration issues with appropriate teams.
Assist with payment processing configurations and peripheral integrations.
Work with development or engineering teams to reproduce and resolve technical issues.
Maintain software images and deployment standards.
Client Interaction:
Serve as a professional, client-facing technical representative during onsite visits.
Provide user training and operational guidance.
Communicate system status, issues, and resolutions clearly to clients and internal teams.
Gather client feedback and report improvement opportunities.
Documentation & Process Improvement:
Maintain accurate service logs and installation documentation.
Follow standardized deployment and support procedures.
Assist in developing best practices for installations and repairs.
Support inventory tracking and asset management.