Hardware Support Technician III

Astreya•Mountain View, CA

22d•$23 - $37

About The Position

What this Job Entails: The Hardware Support Technician III provides procurement, inventory management, asset management, distribution and logistics services for pre-market consumer electronics across the globe. The role also provides technical assistance to ensure the products are getting shipped with the right image. The person in this role works with cutting edge technology and pre-market consumer electronics. Scope: Works on assignments that require considerable judgment and initiative. Makes recommendations for solutions Works within guidelines and takes ownership of results. May act as a mentor to less experienced team members

Requirements

High school diploma or general education degree (GED)
5 to 8 years’ related experience and/or training; or equivalent combination of education and experience
Networks with senior internal and external personnel in own area of expertise
Demonstrates good judgment in selecting methods and techniques for obtaining solutions
IT savvy and interested in new technologies
Experience with inventory, and comfortable in an IT inventory environment
Capable of following technical instructions to flash drives, image devices and re-write hardware IDs
Excellent communicator in both written and verbal English
Ability to work in a team, but with minimal supervision
Ability to excel in a fast paced work environment.
Ability to learn new things and adapt to a changing environment quickly
Strong organization skills, and able to identify the steps to be taken to achieve objectives

Nice To Haves

Data experience
Excel experience

Responsibilities

Handle inventory and asset management including receipt and disposition of hardware
Document all defects of pre-mass production hardware and/or software
Perform hardware reworks (e.g., swapping out boards/chips, removing write-protect screws, etc.)
Perform software reworks (e.g., imaging devices to different builds; wipe data, rewrite system hardware ID’s, etc.)
Handle servo flashing, firmware upgrade, flashing unsigned images
Independently resolves support tickets on device issues
Provides technical support during events (travel often required)
Other duties as required. This list is not meant to be a comprehensive inventory of all responsibilities assigned to this position

Benefits

Astreya offers comprehensive benefits to all Regular, Full-Time Employees, including:
Medical provided through UHC (PPO, HSA, Surest options) / Medical provided through Kaiser (HMO option only) for California employees only
Dental provided through UHC Nationwide
Vision provided by UHC
Flexible Spending Account for Health & Dependent Care
Pre-Tax Account for Commuter Benefit/Parking & Transit (location-specific)
Continuing Education and Professional Development via various integrated platforms, e.g. Udemy and Coursera
Corporate Wellness Program provided by Goomi Group
Employee Assistance Program
Wellness Days
401k Plan
Basic and Supplemental Life Insurance
Short Term & Long Term Disability
Critical Illness, Critical Hospital, and Voluntary Accident Insurance
Tuition Reimbursement (available 6 months after start date, capped)
Paid Time Off (accrued and prorated, maximum of 120 hours annually)
Paid Holidays
Any other statutory leaves, paid time, or other ancillary benefits required under state and federal law