Hardware Store Associate

The Norfolk Companies•Boston, MA

4h•Onsite

About The Position

Are you looking for a fun and rewarding career in retail? Do you enjoy working with people and providing excellent customer service? If so, then Norfolk Hardware may be the best place for you! As a member of the Norfolk Hardware & Home Center team, you will be interacting with customers to discover the products they need and to ensure they have all they need to finish their home project. We are looking for sales minded candidates who enjoy solving problems, looking to learn, and enjoy a fast paced work environment. It may be you if you are friendly, outgoing, and has a strong attention to detail. You should also be able to work well under pressure and be able to multi-task. In return, we offer competitive wages, flexible hours, and a fun and supportive work environment. We also offer a variety of benefits, including health insurance, dental insurance, vision insurance, 401(k) plan, career development opportunities and paid time off.

Requirements

2+ years of retail experience working with customers on a selling floor and/or checkout area. Good work history and longevity at an employer is a plus.
Good communication and customer service skills via face-to-face and phone, with a varying customer base
Ability to work in a team environment with limited supervision and get the tasks completed
Good computer skills to be able to ring customers, look up inventory, receive product
Ability to assist customers with product inquiries
Ability to complete basic math & measurements
Neat and presentable appearance
Professional demeanor
Able to stand for long periods
Frequently needed to walk the store and occasionally climb step stool or ladder
Able to communicate verbally with customers
Able to read computer screens and price tags with small print
Often required to lift and/or move up to 25 lbs.
Occasionally exposed to outside weather conditions to assist customers.

Nice To Haves

Hardware store experience with product knowledge desired

Responsibilities

Be Proactive - assist customers by answering questions, directing them to items in the store, or inquiries via phone
Be a Team Player - work together as a team to assist other cashiers when needed and identify possible shrinkage by pointing out items on carts or under carriages they may not be able to see
Be Organized & Work Smart - Keep the store shelve, displays and work areas clean and stocked
Be Reliable - regular, on-time attendance is an essential function of this job
Be Positive & Friendly - maintain a positive image as a Norfolk employee and address all situations in a professional manner
Be a customer service minded - ask questions, interact with customers, and create a Positive Customer Experience.