Hardware Sales Specialist

MealSuite • Dallas, TX

4d • $70,000 - $83,000 • Hybrid

About The Position

MealSuite builds end-to-end foodservice technology for healthcare and senior living organizations. Our mission is to help care teams deliver better dining experiences with less effort. We’re a fast-growing team working on meaningful problems that directly impact patient and resident care. About the Role We’re looking for a detail‑oriented and solutions‑driven Hardware Sales Specialist to join our Sales Operations team . Reporting to the Director, Solutions Engineering , you’ll be supporting both the sales and hardware teams to deliver on-time hardware shipments, ensure highly accurate configurations and first-time installation successes, and maintain smooth operational procedures.

Requirements

• 3–5 years of experience supporting hardware lifecycles associated with SaaS or technology solutions — including hardware fulfillment, procurement, and install coordination in support of software deployments.
• 3–5 years of experience working with vendors, distributors, drop shippers, or reseller partners to fulfill hardware needs aligned to software solution rollouts or integrated platforms
• Knowledge of MealSuite hardware products, peripherals, and specifications (or the ability to learn quickly).
• An understanding of logistics/shipping and order-fulfillment concepts, sales processes, logistics, as well as current vendor pricing, availability, and lead-time concepts .
• Experience with CRM tools (Salesforce is especially preferred).
• An exceptional eye for detail , excellent communication and relationship-building skills , and a passion for creating seamless experiences that make complex things look effortless.
• Organized, adaptable, able to balance multiple priorities at once and very pro-active in follow-through .
• Ability to thrive in a collaborative, fast-moving environment
• Willingness to travel occasionally; valid passport with no travel restrictions (Canada/USA; Vietnam if required)

Responsibilities

• Support the Sales Team – Support AE and AM teams in identifying hardware needs for new and existing customers, and prepare accurate quotes, proposals and bundle recommendations using current vendor pricing and MealSuite standards
• Work Cross-functionally – Coordinate hardware configuration, staging and shipment readiness with configuration teams, partner with Implementation and Hardware Operations to align installation schedules with hardware readiness and SaaS go-live dates, and providing hardware demos to support customer/prospect conversations
• Liaise with our Customers – Track orders through fulfillment and delivery, and proactively communicate status to internal teams and customers, serve as the primary point of contact for post-sale hardware activities, coordinate vendor warranties and RMAs, and partner with CX/AM to resolve customer claims promptly.
• Be the Subject Matter Expert – Maintain up-to-date knowledge of hardware products, specifications and vendor pricing to ensure profitable and compliant sales.
• Build Process Improvements – Identify and recommend opportunities to streamline, automate or optimize the hardware fulfillment workflow, collaborate with the Hardware Manager on lifecycle metrics and surface insights for improvement, and maintain process documentation, checklists and internal dashboards for transparency and cross-functional use.

Benefits

• Unlimited paid time off
• Retirement savings support – we invest in your future with RRSP/401(k) matching at 100% up to 3%
• Health benefits – this includes day one medical, dental, and vision options, life & disability insurance, & paid maternity and parental leave.
• Hybrid flexibility
• Work-life balance
• Participation in our equity program
• Opportunities for career development and advancement
• Purposeful work with a positive community impact

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 51-100 employees